High confidence · 53 reviews analyzed · Based on 53 reviews. Signal may be noisy.
Excited
Recent user voice shows a excited sentiment. Users appreciate mobile ordering functionality provides a convenient alternative to website navigation for frequent customers, but report authentication failures during the login process prevent users from accessing accounts or placing orders.
Rating: 4.8
Reviews: 53
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Mobile ordering functionality provides a convenient alternative to website navigation for frequent customers
- “Users report the app interface is more efficient for repeat orders than the web browser”
Complaint
Common complaints
- Authentication failures during the login process prevent users from accessing accounts or placing orders
- “Multiple reports of security codes failing to arrive or not working after entry”
Request
Most requested
- Restoration of specific menu sections like dessert lab and coming soon flavor previews
- “Users are asking for the return of previously available information regarding upcoming flavor releases”