High confidence · Latest 100 of 6.2M total reviews analyzed
Thrilled
Recent user voice shows a thrilled sentiment. Users appreciate ease of use and product quality, but report ordering limitations and technical issues.
Rating: 4.9
Reviews: 6.2M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(6.2M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(5.5M)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “Super easy quick and to the point unlike other apps it’s so user friendly”
- “The app is simple in the best way compared to other food apps”
- Product Quality
- “crumbl has the best cookies in the world”
- “The cookie is delicious the center is soft and warm”
Complaint
Common complaints
- Ordering Limitations
- “I want to go in and buy just two or three or maybe even five cookies but I can't because you have to do a separate order”
- Technical Issues
- “Doesn't properly record the "crumbs" or bonous points you earn.”
- “It won't let me log in”