High confidence · Latest 100 of 104 total reviews analyzed · Based on 104 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate direct technical support interactions provide clear and patient guidance for non-technical users during sessions, but report malicious actors exploit screen sharing capabilities to impersonate legitimate support services and steal financial information.
Rating: 4.3
Reviews: 104
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(6K)Current version
4.1/ 5
-0.2 vs overall
★★★★★
(3.2K)Main signal post-update: malicious actors exploit screen sharing capabilities to impersonate legitimate support services and steal financial information.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Direct technical support interactions provide clear and patient guidance for non-technical users during sessions
- “Users appreciate the clear communication and patience shown by support representatives”
- “Helpful assistance during complex technical tasks is frequently cited by satisfied users”
Complaint
Common complaints
- Malicious actors exploit screen sharing capabilities to impersonate legitimate support services and steal financial information
- “Multiple reports of scammers using the app to gain screen access and request banking details”
- “Users describe being coerced into downloading the app under the guise of resolving account issues”