Low confidence · Latest 65 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate reliable access to city services via phone support remains a positive touchpoint for residents, but report frequent application crashes and blank screens prevent users from submitting service requests post-update and inaccurate map functionality and address validation errors block the reporting of city issues.
Rating: 2.5
Reviews: 100
Confidence: low
How did the latest release land?
Overall
2.6/ 5
★★★★★★
(351)Current version
2.1/ 5
-0.5 vs overall
★★★★★
(112)Main signal post-update: frequent application crashes and blank screens prevent users from submitting service requests post-update.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable access to city services via phone support remains a positive touchpoint for residents
- “Users appreciate the availability of human operators for city service requests”
- “Some residents find the twenty-four-seven support helpful for reporting issues”
Complaint
Common complaints
- Frequent application crashes and blank screens prevent users from submitting service requests post-update
- “Users report the application hangs or displays a blank page after selecting a location”
- “Multiple reports of crashes occurring during the ticket submission process”
- Inaccurate map functionality and address validation errors block the reporting of city issues
- “The map interface fails to recognize addresses or incorrectly changes them upon submission”
- “Users struggle to pin specific locations due to lack of zoom or aerial imagery”
- Failure to upload images despite correct app permissions causes frustration for users reporting damage
- “The application rejects photo uploads even when users grant necessary camera and storage access”
- “Users report that submitted tickets show no attached images after the process completes”
Request
Most requested
- Improved reliability and stability for the core ticket submission workflow on mobile devices
- “Users request a functional app that does not require calling the city for basic reports”
- “Feedback suggests the application should be removed if it cannot perform basic reporting tasks”