Deliveroo: Food & Shopping user reviews, decoded
High confidence · Latest 84 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Fresh user feedback skews upset. Users appreciate reliable delivery speed and food temperature consistency keep some users loyal despite broader platform issues and customer support responsiveness is occasionally cited as a positive differentiator compared to other delivery platforms, but report the latest update removed essential restaurant filtering and sorting tools, frustrating users who prioritize hygiene ratings.
Rating: 4.6
Reviews: 99
Confidence: high
The latest update introduced significant friction by removing navigation filters, while long-standing complaints regarding subscription cancellation and poor support resolution remain unresolved.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Reliable delivery speed and food temperature consistency keep some users loyal despite broader platform issues
- Customer support responsiveness is occasionally cited as a positive differentiator compared to other delivery platforms
Common complaints
- The latest update removed essential restaurant filtering and sorting tools, frustrating users who prioritize hygiene ratings
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.