| Core Identity |
| Developer | Delivery.com, LLC | Uber Technologies, Inc. | Talabat General Trading and Contracting Company | Uber Technologies, Inc. | Resy | 7-Eleven, Inc. | DoorDash, Inc. | Factor75 | Kangaroo Limited |
| Category | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Business | Food & Drink | Food & Drink |
| Platform | Android, iOS | Android | Android, iOS | Android, iOS | Android, iOS | iOS | Android, iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 0.0 / 5 | 4.6 / 5 | 4.6 / 5 | 4.8 / 5 | 4.9 / 5 | 4.7 / 5 | 4.5 / 5 | 4.8 / 5 | 4.7 / 5 |
| Ratings Count | 0 | 7,490,394 | 308,485 | 2,048,271 | 663,350 | 158,634 | 2,405 | 237,018 | 40,043 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Apr 3, 2015 | Feb 29, 2016 | Aug 2, 2011 | Apr 11, 2012 | Jun 4, 2014 | Dec 5, 2017 | Dec 8, 2021 | Apr 28, 2020 | Sep 30, 2023 |
| Last Updated | Feb 16, 2025 | May 18, 2026 | May 18, 2026 | Jul 13, 2026 | May 4, 2026 | Mar 23, 2026 | Feb 24, 2026 | Apr 14, 2026 | Apr 17, 2026 |
| Sentiment & Reviews |
| Sentiment | - | negative | negative | - | mixed | excellent | negative | - | terrible |
| Score | - | 20/100 | 25/100 | - | 45/100 | 94/100 | 22/100 | - | 15/100 |
| Praises | - | - Convenience of food delivery services provides value when users cannot leave their homes
- Promotional discounts and buy one get one free offers provide tangible financial savings
| - Convenient food delivery and grocery shopping options provide utility for daily household needs
- Fast delivery service and temperature control maintain food quality for many regular users
| - | - Seamless reservation management and booking flow provides high utility for frequent restaurant diners
| - | - Ease of Use
- Business Utility
| - | - Fast delivery speeds and attractive promotional discounts provide initial value for new users
|
| Complaints | - | - Automated AI support systems prevent users from resolving order errors and refund requests
- Users report: drivers frequently steal orders or deliver food that arrives cold after multiple stops
| - Poor customer service responsiveness and lack of accountability for order errors frustrate frequent users
- Inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users
| - | - Persistent authentication failures and login loops prevent users from accessing their accounts post-update
| - | - App Performance and Stability
- Login and Access Issues
- Notification Failures
| - | - Customer support fails to provide refunds or human assistance for missing or spoiled food items
- Delivery drivers mark orders as completed without actual delivery or customer contact
- Inaccurate order tracking and long delays result in cold or incorrect food arrivals
|
| Requests | - | - Direct communication channels with restaurant staff during order preparation to ensure accuracy
| - Implementation of a granular feedback system for individual items to improve quality control
| - | - Advanced search filters for cuisine type and distance would improve discovery for casual diners
| - | - | - | - Implementation of cash on delivery payment options for users without credit cards
|
| Strategic Intel |
| Strengths | - Specialized catering flow captures high-ticket B2B accounts
- Local ownership branding builds community trust
- Rewards marketplace incentivizes repeat order frequency
| - Multi-vertical marketplace increases daily active usage beyond meal times
- Uber One subscription gate incentivizes high-frequency order behavior
- Global brand recognition sustains organic install velocity across hundreds of cities
| - Multi-vertical delivery model increases daily active usage
- Regional localization drives #1 chart positions in 8 markets
- Subscription-tier gate incentivizes repeat purchase behavior
| - Uber-backed driver supply liquidity ensures fulfillment
- Multi-vertical interface captures diverse household spending
| - American Express partnership provides exclusive inventory access
- Editorial content (The Hit List) drives organic install velocity
| - Massive physical store network for fulfillment
- Unique SNAP EBT split-payment integration
- High-value Gold Pass loyalty ecosystem
| - High iOS user satisfaction (4.54 rating)
- Intuitive multi-store switching for franchise operators
- Direct in-app communication with Dashers/Support
| - Physical logistics and freshness guarantee create high switching costs vs grocery-store alternatives
- Dietitian-approved personalization reduces churn by aligning product utility with specific health goals
| - Partner API integration scales restaurant supply-side volume
- Aggressive daily discount structure lowers new-user acquisition costs
|
| Weaknesses | - No recent feature innovation beyond maintenance
- Zero public rating count suggests low user engagement
- Lack of mobile-first UI updates since 2015
| - Automated AI support interface fails to resolve order errors
- Subscription enrollment mechanics trigger recurring unauthorized-charge complaints
- Forced order bundling leads to poor food temperature and delivery delays
| - High-frequency complaints regarding customer support responsiveness
- Opaque subscription billing triggers user trust erosion
- Inaccurate inventory management leads to frequent order cancellations
| - Transactional fee model lacks recurring-revenue stickiness
- No dedicated guarantee program for order accuracy
| - Authentication failures in the latest version
- Inconsistent search and location filtering logic
- 0.7★ rating gap between iOS and Android
| - Geographic limitations on restaurant delivery
- Delivery fees for non-subscribers
- Inventory limited to C-store selection
| - Critical Android performance issues (2.65 rating)
- Authentication bugs (Access Forbidden/Redirect loops)
- Unreliable order notifications
| - High reliance on promotional entry pricing to maintain chart velocity
- Lack of social or community-sharing features compared to emerging recipe platforms
| - Automated support loops prevent human resolution of missing orders
- Delivery-status discrepancies cause significant financial loss for users
|
| Pricing | free | freemium | freemium | free | free | freemium | freemium | subscription | free |
| Momentum | Steady | Active | Active | Intense | Active | - | Maintenance | Intense | Intense |
| Update Cadence | 5 versions | 4 versions, ~19d avg | 5 versions, ~9d avg | 5 versions, ~3d avg | 5 versions, ~9d avg | - | 5 versions, ~47d avg | 5 versions | 5 versions |
