High confidence · Latest 100 of 1.9M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate staff and service quality and product satisfaction, but report payment and ordering errors and authentication issues.
Rating: 4.8
Reviews: 1.9M
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(1.9M)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(1.3M)Main signal post-update: staff and Service Quality.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Staff and Service Quality
- “The associate at the pick up window could not have been nicer!”
- “The staff is amazing and always very friendly.”
- Product Satisfaction
- “I love Dunkin coffee! It’s my fav”
- “My Carmel drink was made perfectly!!”
Complaint
Common complaints
- Payment and Ordering Errors
- “payment never works. It says there's a problem with the card.”
- “Apple Pay does not work at all through the app”
- Authentication Issues
- “Can't reset password word for some reason. Won't send me link.”
- “account authentication AI does not recognize my cell number”