Report updated May 19, 2026
Dynamics 365 for phones
For salespeople, field agents, and supervisors who require mobile access to CRM and ERP data for customer engagement and operational management.
Dynamics 365 for phones is a challenged business app that is free with in-app purchases. With a 4.1/5 rating from 13.4K reviews, it faces significant user friction. Users particularly appreciate mobile dictation features allow sales staff to capture notes while away from office workstations, though users report frequent application crashes and unresponsiveness force users to delete and reinstall the software repeatedly as a common concern.
What is Dynamics 365 for phones?
Dynamics 365 for phones is a mobile CRM and ERP extension for enterprise professionals, structured around offline data management and guided business workflows.
Users hire this app to maintain CRM data integrity while away from workstations, but the current stability issues force them to spend more time managing the app than their customer relationships.
Current Momentum
v13.24093 · 20mo ago
Maintenance- Ships compact layouts and stacked elements.
- Introduced Workspace personalized action hub.
- Enhanced note taking with camera access.
Active Nemesis
Zoho CRM - Sales & Marketing
By Zoho
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Personalized dashboard for quick access to common tasks, suggestions, and records
Enables data updates and record management without active network connectivity
Contextual, step-by-step workflows for sales and service tasks
How much does it cost?
- Free mobile app access
- Requires enterprise license for full backend functionality
The app functions as a mobile extension for the broader Dynamics 365 enterprise ecosystem, where revenue is captured via B2B seat licensing.
Who Built It?
Microsoft
Empowering professionals and students with a unified, AI-enhanced ecosystem for seamless productivity and collaboration across all devices.
Portfolio
13
Apps
What other apps does Microsoft make?
Microsoft SharePoint
Microsoft Defender: Security
Microsoft Bing Search
Microsoft Edge
Microsoft OneDrive
Xbox
Explore the full Microsoft report
Portfolio breakdown, audience, momentum, and every app published by Microsoft.
What do users think recently?
High confidence · Latest 71 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate mobile dictation features allow sales staff to capture notes while away from office workstations, but report frequent application crashes and unresponsiveness force users to delete and reinstall the software repeatedly and cumbersome navigation and excessive clicking requirements hinder productivity for daily sales activity logging.
What Users Love
What Frustrates Users
What Users Want
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Dynamics 365 for phones?
Where is it available?
Localized markets (10)
How's The Business Market?
How does it evolve in the Business market?
Dynamics 365 for phones maintains a 4.13 average rating across 13,363 total ratings, reflecting a mature enterprise footprint. However, the 0.38 rating gap between iOS and Android suggests that technical debt on the Android build is actively eroding the user base.
Rank progression
2 active rankings tracked, 30-day window
Which niche is Dynamics 365 for phones in?
to manage business data and customer relationships
Explore the full Remote Work Chats niche
Every app in this space (488 tracked), the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(1)
Dayforce competes directly for the enterprise workforce management segment, offering deep payroll and shift-scheduling capabilities that overlap with Dynamics 365's field service and resource management modules.
Contenders(4)
Competes in the enterprise mobility space by providing device management and security, which are critical infrastructure components for Dynamics 365 deployments.
CDPulse competes for the internal corporate communication and resource hub market, overlapping with Dynamics 365's role as an information portal for employees.
Targets the executive and board-level professional segment, overlapping with Dynamics 365's high-end business productivity and document management use cases.
This app competes by providing a mobile-first portal for employee self-service, focusing on document requests and leave management.
Same space(3)
Provides a channel-based collaboration environment that competes with the communication features within the Dynamics 365 ecosystem.
An enterprise messenger that competes for the same business communication and service integration use cases as Dynamics 365.
Arthur Eduardo Skaetta Alvarez Desenvolvimento de Software LTDA.
This app addresses the productivity need for parallel workflows on mobile, competing with Dynamics 365's goal of enabling mobile multitasking for professionals.
Compare Dynamics 365 for phones against every rival
All rivals in one side-by-side table: identity, store metrics, ratings & sentiment, and strategic intel, plus a head-to-head page for each.
The outtake for Dynamics 365 for phones
Strengths to defend, gaps to attack
Core Strengths
- Guided business processes standardize enterprise operations, increasing switching costs.
- Offline synchronization ensures field-agent productivity in remote enterprise deployments.
- Workspace Action Hub reduces time-to-task for power users.
Critical Frictions
- Frequent launch failures force repeated reinstallation.
- High-friction navigation increases interaction costs for simple tasks.
- Offline sync failures cause inconsistent record updates.
Growth Levers
- Biometric authentication integration would simplify daily login for field staff.
- Native calendar/contact synchronization would reduce redundant data entry.
Market Threats
- monday.com's visual, no-code CRM workflows attract users frustrated by rigid interfaces.
- Notion's modular database architecture allows teams to build bespoke alternatives to traditional CRM apps.
What are the next best moves?
Rebuild launch sequence because persistent crashes are the #1 complaint → reduce reinstallation churn
Sentiment analysis identifies frequent crashes and launch failures as the primary driver of negative reviews.
Trade-off: Pause the UI-refresh sprint — stability is a higher retention priority than layout changes.
Audit offline sync logic because data loss reports are surfacing in reviews → improve record reliability
Field agents report inconsistent record updates when switching connectivity states, threatening the app's core utility.
Trade-off: Delay the new KPI dashboard feature — data integrity is critical for enterprise trust.
A counter-intuitive read
The app's stability issues are not just technical bugs but a strategic vulnerability that allows flexible, no-code platforms like monday.com to capture the enterprise market by simply being reliable.
Feature Gaps vs Competitors
- Native calendar and contact synchronization (available in HubSpot but absent here)
- Biometric authentication (available in modern business apps but absent here)
Key Takeaways
Dynamics 365 for phones provides essential enterprise-grade workflows, but the app's persistent stability issues alienate the core field-agent user base, so the PM must prioritize launch-sequence and sync-logic reliability over new feature development to prevent seat churn.
Where Is It Heading?
Declining
The enterprise CRM market is shifting toward intuitive, low-friction mobile experiences that prioritize speed-to-task. Dynamics 365 for phones remains in a defensive posture, as technical instability and navigation friction erode the trust of field agents, so the PM must pivot to stability-first engineering to prevent further erosion to agile competitors.
Persistent launch failures and sync errors in the latest release continue to drive negative sentiment, which compounds the existing rating drag.
The 0.38 rating gap between platforms suggests that Android users are experiencing disproportionate instability, increasing the likelihood of platform-wide churn.