Dynamics 365 Sales is a mobile CRM interface for enterprise users, enabling record management and Teams meeting participation on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Business
Sentiment
4.0
3k reviews
Nemesis
My Ahgora
The App DNA
What makes this app unique?
Field sellers hire the app to maintain pipeline visibility and capture notes during customer interactions without needing a laptop, ensuring deal continuity while mobile.
For Inside sales representatives and field sellers requiring mobile access to CRM data.
What does it look like?
Key features
Direct in-app access to join customer meetings hosted on Microsoft Teams, serving as a B2B retention lock-in.
Access and update contact details and sales records, functioning as a mobile interface for the enterprise backend.
Capture notes during interactions and link them directly to specific CRM records to ensure data integrity.
How much does it cost?
The app serves as a mobile interface for the broader Dynamics 365 B2B subscription, functioning as a retention tool for existing enterprise accounts.
Velocity
Maintenance developmentUX improvementsperformanceShow more...
The app has released only one unique version across two platforms in the last 18 months, indicating a maintenance-focused development cycle. With no new features or events identified in the release notes, the development momentum is extremely low. The publisher is currently providing only generic stability and experience improvements. There is no evidence of active feature development or live operations.
Who built it?
Microsoft
13+ apps tracked · Business
Microsoft SharePoint
Microsoft Defender: Security
Microsoft Bing Search
Microsoft Edge
Microsoft OneDrive
Xbox
Link to Windows
Microsoft OneNote
Microsoft Word
Remote Help
Microsoft Edge Dev
Microsoft EventsUser Sentiment
What do users think recently?
Recent user voice shows a mixed sentiment. Users appreciate mobile access to visit reports and account details enables productivity for field sales teams, but report frequent application crashes and instability disrupt daily workflows for mobile users.
How are ratings & reviews evolving?
What users say, by theme
- Mobile access to visit reports and account details enables productivity for field sales teams
- Frequent application crashes and instability disrupt daily workflows for mobile users
78 of 78 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 1 more frustration theme and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Dynamics 365 Sales
How's the Business market?
Dynamics 365 Sales maintains a niche presence in the Business category, with a 3.82 rating on Android and 4.37 on iOS. The performance gap between platforms suggests that the Android build requires immediate stability investment to match the iOS user experience.
Read the market outlookThe rivals identified
By TOTVS
My Ahgora competes for the same enterprise workforce audience by focusing on time management and operational productivity, which are critical components of the broader Dynamics 365 ecosystem.
- Deep specialization in time clock and attendance tracking features missing from Dynamics 365 Sales
- Massive user base and high engagement metrics suggest strong stickiness within the Brazilian market
- Dedicated focus on employee-facing operational tasks rather than the customer-facing sales workflows of Dynamics
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Dynamics 365 Sales
Where is it heading?
The mobile CRM market is shifting toward high-reliability, low-friction interfaces that prioritize field-seller speed. Dynamics 365 Sales remains exposed due to its current instability, so revenue growth hinges on stabilizing the mobile interface to match the enterprise-grade backend.
- Frequent application crashes disrupt daily workflows, which compounds the rating drag already visible on the Android platform.
- Native Teams integration maintains a strong B2B barrier, preventing enterprise users from switching to non-Microsoft CRM alternatives.
The SWOT
- Native Teams integration functions as a B2B distribution barrier against non-Microsoft CRM rivals.
- Contextual note-taking links mobile interactions directly to enterprise CRM records.
- Advanced filtering options for orders represent the top-requested feature to improve data management.
Next best moves
Audit and rebuild navigation logic because laggy interface is a top complaint → improve data entry speed
+ 1 more prioritized moveThe counter-intuitive read
The app's instability is a feature, not a bug…
Read the full takeFeature gaps
Advanced order filtering (available in rival CRM tools but missing here) +1
Since the last report: The app's competitive position is now mixed, as the publisher continues to struggle with mobile interface stability while facing increased pressure from specialized operational and CRM rivals.
Bottom line
Dynamics 365 Sales secures enterprise retention through Teams integration, but technical instability erodes the field-seller experience, so the team must prioritize stability over new features to prevent churn to simpler CRM rivals.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Dynamics 365 Sales free to use?
How does Dynamics 365 Sales compare to other CRM apps?
Is the app stable for daily use?
Sources
Report last updated