Report updated Jun 12, 2026
Dynamics 365 Sales
For inside sales representatives and field sellers who require mobile access to CRM data and customer meeting tools.
Dynamics 365 Sales is an established business app that is free with in-app purchases. With a 4.0/5 rating from 2.6K reviews, it shows polarized user reception. Users particularly appreciate mobile access to visit reports and account details enables productivity for field sales teams, though frequent application crashes and instability disrupt daily workflows for mobile users remains a common concern.
What is Dynamics 365 Sales?
Dynamics 365 Sales is a mobile CRM interface for enterprise sales representatives to manage records and meeting data on iOS and Android.
Users hire this app to maintain pipeline velocity and data hygiene while away from desktop workstations, ensuring CRM records remain current.
Current Momentum
v3.24104 · 3mo ago
Maintenance- Ships experience improvements for deal management.
- Last major update released Jan 2026.
Active Nemesis
Express Plus Centrelink
By Services Australia
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
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What Are The Key Features?
Direct in-app access to join customer meetings hosted on Microsoft Teams.
Access and update contact details, meeting information, and sales records from mobile devices.
Capture notes during interactions and link them directly to specific CRM records.
Alerts triggered when specific deals or records require immediate attention.
How much does it cost?
- Free mobile application
- Requires existing Dynamics 365 Sales enterprise subscription for backend data access
The app functions as a mobile interface for the broader Dynamics 365 B2B subscription, serving as a retention tool for existing enterprise accounts.
Who Built It?
Microsoft
Empowering professionals and students with a unified, AI-enhanced ecosystem for seamless productivity and collaboration across all devices.
Portfolio
13
Apps
What other apps does Microsoft make?
Microsoft SharePoint
Microsoft Defender: Security
Microsoft Bing Search
Microsoft Edge
Microsoft OneDrive
Xbox
Explore the full Microsoft report
Portfolio breakdown, audience, momentum, and every app published by Microsoft.
What do users think recently?
High confidence · 78 reviews analyzed · Based on 78 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a mixed sentiment. Users appreciate mobile access to visit reports and account details enables productivity for field sales teams, but report frequent application crashes and instability disrupt daily workflows for mobile users and laggy and unresponsive interface design hinders navigation and data entry speed.
What Users Love
What Frustrates Users
What Users Want
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Dynamics 365 Sales?
Where is it available?
Localized markets (12)
How's The Business Market?
How does it evolve in the Business market?
Dynamics 365 Sales holds the #99 Free position in the US Business category. The gap between its enterprise-grade backend and the mobile app's stability issues creates a retention risk for field-based users.
Rank progression
4 active rankings tracked — 30-day window
The rivals identified
Nemeses(1)
UWV competes for the user's attention and administrative time by managing critical appointment and benefit workflows that often overlap with professional scheduling needs.
Contenders(4)
Glue Up competes by providing comprehensive event and member management tools that overlap with professional relationship management.
This app competes for the mobile-first professional's attention by providing real-time operational dashboards and reporting tools.
It targets the same business-user segment by providing operational tools for store management and customer acquisition.
This app competes by offering business-to-customer communication and sales tracking tools that serve as a primary hub for merchant operations.
Differentiators
- Native AI message generation tools allow for rapid customer outreach directly within the messaging platform.
- Direct integration with Kakao Pay provides a frictionless sales-to-payment loop that Dynamics 365 lacks.
Same space(3)
It serves as a localized productivity tool that manages regional scheduling and holiday-based event planning.
It competes for user time by providing shared scheduling and task delegation features for collaborative groups.
This app provides core calendar management functionality that serves as a lightweight alternative for scheduling meetings.
Compare Dynamics 365 Sales against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for Dynamics 365 Sales
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with Microsoft 365 stack increases switching costs for enterprise clients
- Push notifications drive daily active usage by surfacing time-sensitive sales tasks
Critical Frictions
- Frequent application crashes disrupt daily workflows for mobile users
- Lack of essential features like business card scanning creates friction compared to competitors
Growth Levers
- Education partnerships untapped as B2B distribution
- Implementation of advanced filtering options for orders to improve data management
Market Threats
- Vertical-specific CRM tools like JobNimbus provide specialized project management features that outperform generalist tools
- Odoo's open-source architecture allows for cost-effective customization that Dynamics 365 restricts
What are the next best moves?
Rebuild core stability logic because frequent crashes are the top complaint → reduce churn
Sentiment analysis identifies crashes as the primary driver of negative user feedback.
Trade-off: Pause the development of new UI filtering features — stability is a prerequisite for retention.
Ship OCR business card scanning because it is a standard competitor feature → close parity gap
Users explicitly compare the app unfavorably to competitors due to the lack of scanning capabilities.
Trade-off: Deprioritize the Teams integration update — OCR scanning has a higher impact on new-user onboarding.
A counter-intuitive read
The app's stability issues are not just technical debt, but a strategic vulnerability that allows vertical-specific competitors to displace the Microsoft 365 ecosystem in field-service environments.
Feature Gaps vs Competitors
- OCR business card scanning (available in competitors but missing here)
- Advanced order filtering (available in competitors but missing here)
Key Takeaways
Dynamics 365 Sales retains enterprise users through deep Microsoft 365 integration, but persistent instability and missing mobile-native features like OCR scanning drive sentiment down, so the PM must prioritize stability to prevent churn to vertical-specific rivals.
Where Is It Heading?
Declining
The mobile CRM market is shifting toward vertical-specific tools that prioritize speed and mobile-native workflows over generalist platform integration. Dynamics 365 Sales remains exposed to these agile competitors because its current update cadence focuses on maintenance rather than addressing the stability and feature gaps that drive user frustration.
Persistent application crashes in the latest release disrupt daily workflows, which drives negative sentiment and increases churn risk among field sales users.
The lack of mobile-native features like OCR scanning causes users to compare the app unfavorably to competitors, eroding the perceived value of the platform.