High confidence · 53 reviews analyzed · Based on 53 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate recurring gift features provide convenience for users who want to automate their regular church contributions, but report system glitches during the donation process lead to duplicate charges or failed transaction confirmations for users and difficulty locating churches within the app prevents new users from completing their initial donation setup.
Rating: 3.1
Reviews: 53
Confidence: high
How did the latest release land?
Overall
2.8/ 5
★★★★★
(81)Current version
2.6/ 5
-0.2 vs overall
★★★★★★
(68)Main signal post-update: system glitches during the donation process lead to duplicate charges or failed transaction confirmations for users.
Review themes
Praise
What users love
- Recurring gift features provide convenience for users who want to automate their regular church contributions
- “Users appreciate the ability to set up automatic recurring donations”
- “The recurring gift feature is noted as a primary convenience driver”
Complaint
Common complaints
- System glitches during the donation process lead to duplicate charges or failed transaction confirmations for users
- “Users report being rerouted during payment without receiving confirmation”
- “Multiple reports of duplicate credit card charges occurring after system errors”
- Difficulty locating churches within the app prevents new users from completing their initial donation setup
- “Users frequently report that the app cannot find their church by name or location”
- “The search functionality fails to return results even with precise address information”
Request
Most requested
- Manual one-time donation options are requested to replace the current mandatory recurring contribution workflow
- “Users explicitly ask for the return of a non-recurring donation button”
- “The lack of a manual payment path is cited as a barrier to usage”