High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate ease of finding parts and general convenience, but report poor customer service & support and technical bugs & app stability.
Rating: 4.8
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(52.4K)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(46.1K)Main signal post-update: ease of Finding Parts.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Finding Parts
- “Highly recommend this app when looking for any parts for any vehicle, very convenient”
- “I have a nearly 30 year old car that I love and the only place I have been able to find parts for it is on eBay”
- General Convenience
- “It makes it easy for me to replace parts and keep track of everything”
- “Great parts Great prices”
Complaint
Common complaints
- Poor Customer Service & Support
- “The customer service of eBay is super bad too!!”
- “I can't even get a hold of a live person or the seller. spent one hour trying”
- Technical Bugs & App Stability
- “Crashes every 15 minutes”
- “App won't open because it contains a bug”
- “Login redirects me to log in then says the page has an error”
- Inaccurate Fitment & Shipping Issues
- “Added my car to garage, search parts and get pages of Universal parts... that clearly won't fit and it says 'Fit.'”
- “ordered plenty of times, each time i order it gets delayed a bunch and doesn't show up for months”