Fresha for business user reviews, decoded
High confidence · Latest 60 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Review voice lately leans frustrated. Users appreciate the booking system provides a reliable way for salon owners to manage daily appointments and client records and clients find the booking interface easy to navigate when scheduling their own appointments for services. On the flip side, users report the new client fee system feels deceptive because it charges commissions on existing clients.
Rating: 4.5
Reviews: 99
Confidence: high
The latest update claims performance improvements, but users continue to report navigation issues and UI complexity, indicating that the core experience remains unchanged for the end user.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- The booking system provides a reliable way for salon owners to manage daily appointments and client records
- Clients find the booking interface easy to navigate when scheduling their own appointments for services
Common complaints
- Users report the new client fee system feels deceptive because it charges commissions on existing clients
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.