Frontier Airlines is a travel management app for budget-conscious flyers, providing flight booking, check-in, and loyalty program access on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
#12
▼1Travel & Local · free
Sentiment
4.7
206k reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Users hire the app to manage low-cost travel segments and access exclusive member fares, but are forced to use it to avoid airport fees.
For Budget-conscious travelers and frequent flyers seeking low-cost airfare and flexible travel options.
What does it look like?
Key features
Unlimited flight access for a fixed period with a per-segment fee of $0.01 plus taxes, serving as a high-retention loyalty mechanism.
Membership program providing access to lowest fares and exclusive savings, driving recurring revenue.
Loyalty program earning miles and elite status points on spending.
How much does it cost?
Monetization relies on low-cost base fares supplemented by high-margin ancillary services and loyalty-driven subscription programs.
Velocity
Maintenance developmentperformanceopaqueShow more...
The Frontier Airlines app currently operates at a maintenance cadence, with only one release recorded in the recent window. The latest version focuses exclusively on general performance and reliability improvements rather than new features or content. Development appears stable but limited to routine maintenance, as the release notes remain opaque regarding specific functional changes.
Who built it?
User Sentiment
What do users think recently?
The recent review mood reads mixed. Users appreciate the booking and check-in process provides a quick and efficient experience for frequent travelers and professional customer support interactions help resolve booking issues and improve the overall travel experience, but report forced app usage for boarding passes and check-in creates significant friction for users.
How are ratings & reviews evolving?
What users say, by theme
- The booking and check-in process provides a quick and efficient experience for frequent travelers
- Professional customer support interactions help resolve booking issues and improve the overall travel experience
- Forced app usage for boarding passes and check-in creates significant friction for users
50 of 50 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 2 more frustration themes, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Frontier Airlines
How's the Travel & Local market?
Frontier Airlines currently holds the #13 Free position in the US Travel & Local category. The app's reliance on mandatory digital check-in creates a high-volume user base that is highly sensitive to technical performance.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for Frontier Airlines
Where is it heading?
The travel app market is consolidating around seamless, reliable check-in experiences, leaving Frontier exposed to churn if its technical instability persists. The current maintenance-mode cadence fails to address the core friction of forced app adoption, meaning the app's utility as a distribution channel is increasingly at risk.
- Technical instability during check-in leads to boarding pass failures, which directly erodes user trust in the app as a reliable travel tool.
- The latest release focuses on maintenance and bug fixes, indicating a lack of new feature development to address user-reported purchase flow friction.
The SWOT
- GoWild Pass functions as a high-retention mechanism for frequent travelers
- Discount Den membership drives recurring revenue via exclusive savings
- Untapped B2B partnerships for loyalty program distribution
Next best moves
Audit boarding pass loading logic because technical instability is the top-reported failure at the airport → reduce airport-side churn
+ 1 more prioritized moveThe counter-intuitive read
The app's forced adoption policy is a double-edged sword…
Read the full takeSince the last report: The report shows a shift in strategic framing, moving from a focus on cost-cutting to acknowledging the operational risk of technical instability, while clarifying the business value of loyalty features.
Bottom line
Frontier Airlines secures its low-cost model through mandatory app usage, but technical instability during check-in threatens the primary user funnel. The PM must prioritize boarding pass reliability over ancillary upselling to prevent critical churn at the airport.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
Report last updated