High confidence · 60 reviews analyzed · Based on 60 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate fundraising campaigns are easy to navigate and manage for non-profit organizers and direct access to support staff provides helpful guidance for fundraising beginners, but report login failures prevent users from accessing accounts created on the web platform and lack of administrative management functions forces users to rely on browser versions.
Rating: 3.6
Reviews: 60
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(181)Current version
3.6/ 5
-0.1 vs overall
★★★★★★
(110)Main signal post-update: login failures prevent users from accessing accounts created on the web platform.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Fundraising campaigns are easy to navigate and manage for non-profit organizers
- “Users report that managing fundraising campaigns and collecting donations is straightforward”
- “The interface is described as user-friendly for setting up and tracking donation progress”
- Direct access to support staff provides helpful guidance for fundraising beginners
- “Users value the ability to speak with real people who have experience in non-profit fundraising”
- “Support staff are cited as a critical resource for walking users through campaign setup”
Complaint
Common complaints
- Login failures prevent users from accessing accounts created on the web platform
- “Multiple users report being unable to log in with credentials established on the website”
- “The app lacks a sign-up option, leaving users stranded if the login process fails”
- Lack of administrative management functions forces users to rely on browser versions
- “Users complain that the app is limited to viewing transactions without management capabilities”
- “Administrators cannot perform essential tasks like printing donor lists or withdrawing funds”
Request
Most requested
- Expanded administrative tools for processing cash and check donations within the app
- “Users request the ability to record non-card payments directly through the mobile interface”
- “Treasurers need functionality to manage bank deposits and donor receipts without browser switching”