Report updated May 11, 2026
Gorgias Helpdesk
For ecommerce customer support teams requiring mobile access to their helpdesk operations.
Overview · Full Intel report in progress
Gorgias Helpdesk is an established productivity app that is completely free. With a 1.6/5 rating from 75 reviews, it shows polarized user reception.
What is Gorgias Helpdesk?
Current Momentum
v1.12
No release notes available.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
ProductivityNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
Loading...
What Are The Key Features?
Consolidates conversations from email, live chat, phone, Facebook, and Instagram into a single mobile interface.
Displays customer support details and order history alongside active tickets for faster resolution.
Allows agents to use pre-made templates and variables like order status or shipping dates to automate responses.
How much does it cost?
Who Built It?
Streamlining customer support for Ecommerce teams by centralizing communication channels and CRM data into a single mobile interface.
Portfolio
1
Apps
Explore the full Gorgias report
Portfolio breakdown, audience, momentum, and every app published by Gorgias.
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
Analysis in progress, available soon
What is the competitive landscape for Gorgias Helpdesk?
How's The Productivity Market?
How does it evolve in the Productivity market?
Rank progression
1 active ranking tracked — 30-day window
Which niche is Gorgias Helpdesk in?
to manage customer support tickets efficiently
Explore the full Review:Customer Support Dashboards niche
Every app in this space — 1 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for Gorgias Helpdesk
Key Takeaways
While the app offers robust multi-channel support features, persistent bugs related to text input and login stability currently hinder its usability.
Where Is It Heading?
Trend analysis
Available very soon