High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate care team connectivity, but report technical instability & login failures and missing appointment management.
Rating: 4.7
Reviews: 148
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(870.9K)Current version
4.7/ 5
+0.0 vs overall
★★★★★★
(652.2K)Main signal post-update: care Team Connectivity.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Care Team Connectivity
- “keeps me connected to my care team”
- “An easier way to communicate with my physician that phone calls.”
Complaint
Common complaints
- Technical Instability & Login Failures
- “I am always being kicked off the app”
- “I have to log in and the codes ALWAYS fail”
- “It crashes it all the time when used”
- Missing Appointment Management
- “No way to actually cancel an appointment, yet they threaten to charge you $100 for missed appointments”