Report updated Apr 16, 2026
healow
For patients of medical practices using the eClinicalWorks EHR system who need to manage records and communicate with providers digitally.
healow is a challenged medical app that is completely free. With a 4.7/5 rating from 870.9K reviews, it faces significant user friction. Users particularly appreciate care team connectivity, though technical instability & login failures remains a common concern.
What is healow?
Current Momentum
v7.5 · 1w ago
MaintenanceThe app is currently in maintenance mode, with recent updates limited to performance improvements and bug fixes.
Active Nemesis
MyChart
By Epic
Other Rivals
7-Day Rank Pulse 🇺🇸
MedicalRating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Initiate and attend virtual video consultations directly with healthcare providers.
Manage and view health records for multiple family members under a single account.
Monitor vitals, weight, activity, and sleep patterns to track trends.
Complete documentation and medical questionnaires before arrival.
How much does it cost?
- Free access for patients of participating eClinicalWorks providers
The app is a B2B2C utility; monetization is handled through provider-side EHR licensing rather than direct consumer fees.
Who Built It?
eClinicalWorks
Providing a digital bridge between patients and their healthcare providers. Facilitating telehealth, record management, and clinical communication.
Portfolio
5
Apps
What other apps does eClinicalWorks make?
Explore the full eClinicalWorks report
Portfolio breakdown, audience, momentum, and every app published by eClinicalWorks.
What do users think recently?
High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate care team connectivity, but report technical instability & login failures and missing appointment management.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for healow?
How's The Medical Market?
How does it evolve in the Medical market?
Rank progression
1 active ranking tracked — 30-day window
The rivals identified
The outtake for healow
Strengths to defend, gaps to attack
Core Strengths
- Massive install base and high rating volume
- Deep EHR integration with eClinicalWorks
- Robust multi-profile family management
Critical Frictions
- Unreliable MFA and authentication flows
- Inability to cancel appointments in-app
- Friction in linking multiple providers
Growth Levers
- Interoperability with external health systems (MyChart model)
- Interactive lab trend visualization (MyQuest model)
- AI-powered insurance card scanning (Zocdoc model)
Market Threats
- Modern UX of athenaPatient attracting younger demographics
- Vertically integrated clinics like Carbon Health offering unified billing
- On-demand telehealth leaders like Teladoc
What are the next best moves?
Stabilize MFA and Authentication
Technical instability and login failures are the #1 complaint theme, causing users to be 'kicked off' and unable to access records.
Implement In-App Appointment Cancellation
Users report frustration and financial risk (no-show fees) due to the inability to cancel appointments within the app.
Refine Provider Search and Linking
Users report that practice codes often return incorrect locations, preventing successful account setup.
Feature Gaps vs Competitors
- Interoperability/External Data Sharing (available in MyChart)
- Interactive Lab Trend Graphing (available in MyQuest)
- Real-time Insurance Verification (available in Zocdoc)
- Unified Billing/Surprise Bill Prevention (available in Carbon Health)
Key Takeaways
healow is a high-utility incumbent protected by its deep EHR integration, but it is currently vulnerable to modern competitors due to critical authentication failures. To defend its #3 ranking, the PM must prioritize fixing the login/MFA 'death loop' and closing the self-service gap by adding appointment cancellation.
Where Is It Heading?
Stable
Recent sentiment is Frustrated due to persistent login failures and MFA bugs.
v7.5.3 focused on maintenance/bug fixes rather than feature expansion.
Maintains a top 3 position in the Medical category, indicating strong continued adoption.