*This report is informational only and not medical advice.* healow is the patient-facing mobile extension of the eClinicalWorks EHR platform, designed to facilitate telehealth, record management, and provider communication. It holds a dominant market position (#3 Free in Medical) by serving as the primary portal for patients within the eClinicalWorks network. Its key differentiator is its Family Health Management module, though recent performance is marred by significant technical friction in the login process.
Product velocity
Maintenance
Daily rank 🇺🇸
#5
▼1Medical · free
Sentiment
4.7
871k reviews
Nemesis
Patient Access
The App DNA
What makes this app unique?
For Patients of medical practices using the eClinicalWorks EHR system who need to manage records and communicate with providers digitally.
What does it look like?
Key features
Initiate and attend virtual video consultations directly with healthcare providers.
Manage and view health records for multiple family members under a single account.
Monitor vitals, weight, activity, and sleep patterns to track trends.
Complete documentation and medical questionnaires before arrival.
How much does it cost?
The app is a B2B2C utility; monetization is handled through provider-side EHR licensing rather than direct consumer fees.
Velocity
Maintenance developmentperformanceShow more...
The development trend is currently focused on stability and maintenance rather than feature expansion. No major updates have been identified in the observed data, with all recent releases consisting of generic performance and bug fix patches. The cadence of these minor updates is inconsistent, with a significant gap between February and April 2026. The app appears to be in a maintenance phase with no new features introduced in the analyzed period.
Who built it?
eClinicalWorks
5 apps tracked · Medical
healow UAE
healow Mom
eCW Events
eClinicalWorks KioskUser Sentiment
What do users think recently?
Recent user voice shows a frustrated sentiment. Users appreciate care team connectivity, but report technical instability & login failures.
How are ratings & reviews evolving?
What users say, by theme
- Care Team Connectivity
Unlock 1 more frustration theme, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for healow
How's the Medical market?
The rivals identified
By Egton Medical Information Systems Ltd
Both apps function as primary digital portals for patients to access clinical records and provider services, creating direct competition for user time in the medical management category.
- healow includes a Family Health Management module for multi-profile tracking, which is absent in Patient Access.
- Patient Access provides direct integration with NHS clinical systems, while healow is restricted to the eClinicalWorks network.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for healow
Where is it heading?
- Recent sentiment is Frustrated due to persistent login failures and MFA bugs.
- v7.5.3 focused on maintenance/bug fixes rather than feature expansion.
- Maintains a top 3 position in the Medical category, indicating strong continued adoption.
The SWOT
- Massive install base and high rating volume
- Deep EHR integration with eClinicalWorks
- Robust multi-profile family management
- Interoperability with external health systems (MyChart model)
- Interactive lab trend visualization (MyQuest model)
- AI-powered insurance card scanning (Zocdoc model)
Next best moves
Stabilize MFA and Authentication
+ 2 more prioritized movesFeature gaps
Interoperability/External Data Sharing (available in MyChart) +3
Since the last report: The app's competitive position has declined due to critical technical instability and authentication failures, overshadowing its core utility.
Bottom line
healow is a high-utility incumbent protected by its deep EHR integration, but it is currently vulnerable to modern competitors due to critical authentication failures. To defend its #3 ranking, the PM must prioritize fixing the login/MFA 'death loop' and closing the self-service gap by adding appointment cancellation.
Unlock 3 critical frictions, 3 market threats, 2 more prioritized moves and the analyst’s take.
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