High confidence · Latest 100 of 173 total reviews analyzed · Based on 173 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate relaxing audio content and sound mixing features provide a calming experience for users, but report frequent application crashes post-update prevent consistent sleep tracking and data recording and deceptive free trial practices lead to immediate annual subscription charges without user consent.

Rating: 4.8

Reviews: 173

Confidence: high

How did the latest release land?

Overall
4.7/ 5
(454.2K)
Current version
4.8/ 5
+0.1 vs overall
(347.2K)
Main signal post-update: relaxing audio content and sound mixing features provide a calming experience for users.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Relaxing audio content and sound mixing features provide a calming experience for users
    • Users enjoy the ability to mix different sounds to create custom white noise
    • The audio library is described as relaxing and helpful for sleep
Complaint

Common complaints

  • Frequent application crashes post-update prevent consistent sleep tracking and data recording
    • Users report the app shuts down within minutes of starting a session
    • Tracking functionality is broken following the latest update
  • Deceptive free trial practices lead to immediate annual subscription charges without user consent
    • Users are charged for full annual plans immediately after signing up for trials
    • Difficulty in obtaining refunds for unwanted subscription charges
Request

Most requested

  • Transparent pricing models and easier cancellation processes for subscription management
    • Users request clearer communication regarding trial-to-paid conversion
    • Demand for simpler refund processes through the app

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by ShutEye®: Sleep Tracker, Sound, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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