HersheyResorts vs its rivals

Side-by-side comparison against HersheyResorts's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

	HersheyResorts This App	Universal Orlando Resort Nemesis	VidantaWorld Contender	Tour Director Contender	Commuter Connections Contender	EF Adventures Contender	Travel Buddies Peer	Charlotte Douglas Airport Peer	Farekey - Flight Bookings Peer	London City Airport: Flights Peer
Core Identity
Developer	Hershey Entertainment and Resorts Company	NBCUniversal Media, LLC	Vidanta Resorts	Signum International AG	Media Beef	Signum International AG	PT MITRA LANGKAH BUANA	John Mollaghan	Fare Key	John Mollaghan
Category	Travel	Travel	Travel	Travel	Travel	Travel	Travel & Local	Travel	Travel & Local	Travel
Platform	iOS	Android, iOS	iOS, Android	Android, iOS	iOS, Android	iOS	Android	iOS	Android	iOS
Store Metrics
Rating	4.6 / 5	4.8 / 5	1.5 / 5	4.5 / 5	3.0 / 5	4.8 / 5	4.1 / 5	4.9 / 5	3.7 / 5	3.0 / 5
Ratings Count	9	493,944	28	8	2	58	13	31	7	2
Price	Free	Free	Free	Free	Free	Free	Free	Free	Free	Free
Release Date	Mar 26, 2025	May 17, 2014	Dec 10, 2025	Sep 13, 2019	Apr 18, 2014	Sep 11, 2024	Nov 27, 2025	Apr 14, 2016	Jun 16, 2025	Apr 7, 2016
Last Updated	Apr 29, 2026	May 18, 2026	Apr 23, 2026	Oct 21, 2025	Jun 22, 2024	May 21, 2026	May 18, 2026	May 11, 2026	Feb 9, 2026	May 11, 2026
Sentiment & Reviews
Sentiment	-	terrible	-	-	negative	-	-	excellent	-	-
Score	-	25/100	-	-	25/100	-	-	95/100	-	-
Praises	-	High quality park experiences and ride variety keep visitors engaged during successful visits	-	-	Effective trip tracking and incentive management features provide value for daily commuters	-	-	-	-	-
Complaints	-	Frequent application crashes and launch failures prevent essential park navigation and mobile ordering	-	-	Critical authentication failures prevent users from accessing the core application interface	-	-	-	-	-
Requests	-	GPS enabled maps to provide real time navigation within the park grounds	-	-	-	-	-	-	-	-
Strategic Intel
Strengths	Property-specific navigation maps provide immediate utility for guests across three distinct resort locations.	Connected gameplay at Villain-Con Minion Blast increases repeat ride engagement In-park mobile ordering reduces physical queue congestion	-	Role-specific group management workflows replace manual processes for EF employees	Government-backed grant funding provides a stable B2B revenue moat Guaranteed Ride Home program creates high switching costs for daily commuters	Offline itinerary access functions as a critical utility during international transit. Group communication hub drives retention within the tour group segment.	-	Zero-friction access to arrivals and departures via traditional board UI High-frequency utility for local airport workers and taxi drivers	-	Hyper-local flight data provides low-friction utility for transit-hub visitors.
Weaknesses	Lack of mobile food ordering creates guest friction during peak dining hours compared to industry peers.	3.06 rating on Android vs 4.8 on iOS indicates platform-specific instability Mandatory login hurdles block service access	-	Zero Android rating data indicates poor platform parity	2.45 rating on Android indicates severe stability issues Authentication failures prevent core utility access for the majority of the user base	No direct monetization or subscription model limits the app to a cost-center role. Extremely low review volume (58 ratings) indicates poor user engagement with the feedback loop.	-	Single-airport scope limits total addressable market Pro subscription gates security data that competitors provide for free	-	Single-airport scope limits the addressable user base. No feature updates since release indicates maintenance-only posture.
Pricing	free	free	free	free	free	free	free	freemium	free	free
Momentum	-	Maintenance	-	Maintenance	Zombie	Active	-	Maintenance	-	Maintenance
Update Cadence	-	5 versions, ~21d avg	-	5 versions, 2 majors/6mo, ~136d avg	2 versions, ~100d avg	5 versions, ~11d avg	-	1 versions	-	1 versions

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