Houston 311 is a municipal utility application designed for residents to report non-emergency civic issues directly to the City of Houston. The app leverages mobile device capabilities to streamline the submission of service requests for infrastructure and maintenance concerns.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Houston residents and commuters seeking to report local infrastructure issues to city departments.
What does it look like?
Key features
Automatically detects the user's current location to pinpoint the site of the reported issue.
Allows users to capture and attach images to their service requests for visual documentation.
Directly transmits reports to the City’s 311 system for distribution to the appropriate municipal departments.
How much does it cost?
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
City of Houston
3 apps tracked · Utilities
Houston Airports – Official
HTX Trash and RecyclingUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Houston 311
How's the Utilities market?
The rivals identified
The Analyst's Read
Key takeaways for Houston 311
Where is it heading?
Bottom line
While the app provides a functional interface for reporting civic issues, user feedback indicates significant dissatisfaction regarding request resolution transparency and communication.
Report last updated