HP
By HP
HP is a device management utility for HP hardware that enables printing, scanning, and support on iOS and Android.
The App DNA
What makes this app unique?
Users open HP to bridge the gap between their mobile devices and physical HP hardware, seeking to bypass the friction of manual configuration and desktop-bound workflows.
For HP hardware owners requiring a centralized tool for device management, printing, and technical support.
What does it look like?
Key features
Step-by-step onboarding for new printers and laptops via the app interface.
Automated image correction and text extraction for multi-page scans.
Library of cards and educational worksheets for personal use.
How much does it cost?
HP reserves the right to introduce charges for select functionality, which has already triggered user complaints regarding paywalls for basic features.
Velocity
Maintenance developmentUX improvementsperformanceplatform expansionShow more...
The app maintains a maintenance-level cadence, with only two releases identified in the recent window and an average of 0.17 releases per week. The latest release transitioned the app from a printer-specific utility to a broader HP ecosystem tool, but subsequent activity has been limited to reliability and performance improvements. Development appears focused on stability rather than frequent feature iteration or live operations. The current update frequency reflects a stable, low-intensity maintenance cycle.
Who built it?
HP
13+ apps tracked · Productivity
HP
HP: Print and Support
HP Easy Scan
HP Support Assistant
HP PrintOS for PSP
HP Accessory Center
HP JetAdvantage Secure Print
HP Roam
HP PrintOS Service Center
Indigo Boost
HP Advance for Intune
HP EventsUser Sentiment
What do users think recently?
Fresh user feedback skews frustrated. Users appreciate mobile document scanning and border detection features remove the need for a dedicated desktop scanner and remote printing capabilities allow users to manage print jobs from mobile devices without physical proximity, but report frequent connectivity drops between the mobile app and printer hardware disrupt the printing workflow.
How are ratings & reviews evolving?
What users say, by theme
- Mobile document scanning and border detection features remove the need for a dedicated desktop scanner
- Remote printing capabilities allow users to manage print jobs from mobile devices without physical proximity
- Frequent connectivity drops between the mobile app and printer hardware disrupt the printing workflow
62 of 100 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 2 user requests, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for HP
How's the Productivity market?
HP maintains a strong presence in the productivity category, ranking #62 Free in the US Productivity chart. The high volume of ratings (7.2M+) reflects a mature user base, though recent sentiment is pressured by connectivity instability.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for HP
Where is it heading?
The market for hardware-management utilities is consolidating, and HP's recent expansion to laptops and desktops suggests a push toward a unified device ecosystem. However, the current negative sentiment trend, driven by connectivity instability and aggressive monetization, threatens to undermine this expansion by alienating the core user base.
- Connectivity drops between mobile and printer hardware disrupt the printing workflow, which erodes the daily active habit.
- The removal of document feeder scanning in the latest update creates significant friction for power users, driving negative sentiment.
The SWOT
- Guided setup reduces hardware onboarding friction
- HP Printables library drives recurring consumable sales
- Expanded duplex printing for non-standard paper sizes
- Screen-active setting for long print jobs
Next best moves
Rebuild printer-app connectivity logic because connectivity drops are the #1 complaint theme → improve retention
+ 1 more prioritized moveThe counter-intuitive read
The aggressive subscription strategy is a rational move…
Read the full takeBottom line
HP must prioritize hardware-software stability to defend its position as the primary interface for HP devices. Addressing the connectivity instability and restoring feeder-based scanning would stabilize the current negative trend and protect the core printing utility.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is HP free to use?
Does HP work with all printers?
Why does my printer keep disconnecting from the app?
Sources
- [1] Developer website, source
- [2] App Store
- [3] Play Store reviews
Report last updated