High confidence · Latest 100 of 141 total reviews analyzed · Based on 141 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate frequent promotional offers and discounts provide tangible savings for regular grocery and meal orders and reliable delivery service for local restaurant and market items remains a primary utility, but report inaccessible customer support channels prevent resolution of incorrect orders or missing refund requests and aggressive promotional popups and gambling advertisements degrade the visual experience and navigation flow.
Rating: 4.5
Reviews: 141
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(13.5M)Current version
4.8/ 5
+0.3 vs overall
★★★★★
(71.9K)Main signal post-update: frequent promotional offers and discounts provide tangible savings for regular grocery and meal orders.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Frequent promotional offers and discounts provide tangible savings for regular grocery and meal orders
- “Users report significant cost savings through consistent application of platform promotions”
- “Subscribers highlight the value of club memberships for reducing overall food expenditure”
- Reliable delivery service for local restaurant and market items remains a primary utility
- “Consistent delivery performance is cited as a key reason for continued platform usage”
- “Users appreciate the convenience of receiving market goods at home without physical labor”
Complaint
Common complaints
- Inaccessible customer support channels prevent resolution of incorrect orders or missing refund requests
- “Users report inability to contact human agents when automated flows fail to resolve disputes”
- “Lack of clear communication paths for order errors leads to significant user frustration”
- Aggressive promotional popups and gambling advertisements degrade the visual experience and navigation flow
- “Users express irritation regarding the frequency of intrusive betting and gambling advertisements”
- “Navigation is described as cluttered due to excessive promotional banners and popups”
- Restrictive order cancellation policies prevent users from correcting mistakes or addressing delivery delays
- “Removal of self-service cancellation options forces users to accept incorrect or delayed orders”
- “Inability to cancel orders shortly after placement causes friction when restaurant response is absent”
Request
Most requested
- Improved support for international payment methods and currency handling for cross-border gifting
- “Users request ability to use non-Brazilian payment cards for family and friends”
- “Demand exists for digital wallet features to facilitate international support for local contacts”