High confidence · Latest 120 of 360 total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate occasional users find the grocery delivery service fast and convenient for daily needs, but report customer service is completely unreachable and fails to resolve payment or delivery disputes and orders are frequently missing items or cancelled without customer notification or refund processing.
Rating: 4.6
Reviews: 360
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(66.7K)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(14.7K)Main signal post-update: occasional users find the grocery delivery service fast and convenient for daily needs.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Occasional users find the grocery delivery service fast and convenient for daily needs
- “Some users report prompt delivery times for grocery orders”
- “A small subset of users find the app useful for pharmacy and grocery needs”
Complaint
Common complaints
- Customer service is completely unreachable and fails to resolve payment or delivery disputes
- “Users report that support tickets are ignored or marked as resolved without contact”
- “The lack of a direct phone line or responsive chat leaves users feeling abandoned”
- Orders are frequently missing items or cancelled without customer notification or refund processing
- “Customers report being charged for items that never arrive or are removed from orders”
- “Automated cancellations occur without offering the user a chance to adjust payment methods”
Request
Most requested
- Implementation of a functional and responsive customer support channel for real-time issue resolution
- “Users explicitly request a way to speak to a human representative”
- “Frustration is centered on the current reliance on email or non-responsive ticket systems”