High confidence · Latest 100 of 6K total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate privacy and security concept, but report unreliable syncing and data loss and poor customer support.
Rating: 2.8
Reviews: 6K
Confidence: high
How did the latest release land?
Overall
3.8/ 5
★★★★★
(6.1K)Current version
2.8/ 5
-1.0 vs overall
★★★★★
(73)Main signal post-update: unreliable Syncing and Data Loss.
Review themes
Praise
What users love
- Privacy and Security Concept
- “The zero knowledge concept is good.”
- “Great value for money, privacy, on device encryption.”
Complaint
Common complaints
- Unreliable Syncing and Data Loss
- “100GB of data simply gone. Decided I can't trust this app.”
- “The syncing mechanism has been broken for months.”
- Poor Customer Support
- “Customer service is not responding to emails.”
- “They haven’t answered any of my e-mails or chats for 10 days now.”