Journey | Loyalty Rewardsv2.2.1

Released June 8, 2026Redesign

Android

The recent redesign focused on performance and new booking features, resulting in an initial 1.74 star increase on Android. While the resolution of launch and sign up friction is positive, the limited post-update sample size prevents a definitive assessment of the overall impact.

What changed

UXEntirely new mobile app experience and interface
MonetizationIntroduction of member-only pricing and discovery features
PerformanceSearch and discovery performance optimizations
New featureEnd-to-end hotel booking functionality including rewards integration

Reception

50/ 100 impact scoreNeutral

What worked

Performance
The latest update resolved reported launch failures and sign up friction, contributing to a 1.74 star increase in the Android rating average.

What didn't

New feature
no evidence
The current sample size is insufficient to determine user reception of the new hotel booking functionality and rewards integration.
Monetization
no evidence
There is no available user sentiment data to evaluate the introduction of member-only pricing and discovery features.

Marlvel takeaways

Monitor the Android rating average as the post-update sample size grows to confirm if the 1.74 star delta holds against the historical baseline.
Prioritize gathering user feedback on the new hotel booking rewards integration to validate the value of the recent feature set.

Original release notes

Welcome to the brand new Journey 2.0 mobile app experience. We heard from our members and we are excited to launch an entirely new experience.

UPDATES INCLUDE:
• Member Only Pricing and Discovery
• Performance improvements including updated search and discovery.
• Booking experience for end to end bookings at top hotels around the world including using journey rewards.