High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core messaging functionality provides a reliable way to maintain long-term connections with friends and family, but report forced ai integration in chat interfaces creates intrusive user experiences that cannot be permanently disabled and account recovery processes fail when users lose access to their previous device or phone number.
Rating: 3.2
Reviews: 99
Confidence: high
How did the latest release land?
Overall
3.2/ 5
★★★★★
(13.9M)Current version
3.2/ 5
+0.0 vs overall
★★★★★
(17.8K)Main signal post-update: core messaging functionality provides a reliable way to maintain long-term connections with friends and family.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core messaging functionality provides a reliable way to maintain long-term connections with friends and family
- “Users mention using the app for over a decade to stay in touch”
- “Positive feedback regarding the app as a tool for connecting with friends”
Complaint
Common complaints
- Forced AI integration in chat interfaces creates intrusive user experiences that cannot be permanently disabled
- “Users report the AI button is obstructive and takes up too much space”
- “Frustration regarding the inability to permanently hide AI features beyond a thirty-day window”
- Account recovery processes fail when users lose access to their previous device or phone number
- “Users are unable to log in after switching phones because they lack the old device”
- “Verification loops and lack of alternative login methods prevent account access”
Request
Most requested
- Alternative account recovery methods using email or phone numbers instead of relying on old devices
- “Requests for login options that do not require access to a previous phone”
- “Users ask for email-based authentication to bypass device-specific transfer requirements”