High confidence · Latest 100 of 1.1M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate food quality and ease of use, but report customer service & refund denials and reduced transparency.
Rating: 4.7
Reviews: 1.1M
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(1.1M)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(9.2K)Main signal post-update: food Quality.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Food Quality
- “Always a good eat.”
- “arrived quickly and tasted amazing”
- Ease of Use
- “user friendly and efficient”
- “easy to use”
Complaint
Common complaints
- Customer Service & Refund Denials
- “customer service is non existent. you don't get a refund even if you can prove that the food was never delivered.”
- “Just Eat will neither deliver the correct order nor give you a refund.”
- Reduced Transparency
- “you have removed the ability to see reviews others have given. I honestly think this is disgusting”
- “hiding ratings because some places are using fake reviews”