Report updated Apr 24, 2026
Just Eat - Food Delivery
For uK-based consumers looking for convenient, on-demand delivery of restaurant meals and everyday grocery essentials, particularly in suburban areas with high independent restaurant density.
Just Eat - Food Delivery is a challenged food & drink app that is completely free. With a 4.6/5 rating from 1.1M reviews, it faces significant user friction. Users particularly appreciate food quality, though customer service & refund denials remains a common concern.
What is Just Eat - Food Delivery?
Current Momentum
v11.25 · 3d ago
MaintenanceJust Eat is currently in maintenance mode, focusing exclusively on bug fixes and performance improvements.
Active Nemesis
Deliveroo: Food & Shopping
By Deliveroo
Other Rivals
7-Day Rank Pulse 🇺🇸
Food & DrinkNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Real-time order tracking from restaurant preparation to delivery driver arrival.
Delivery services extending beyond restaurant meals to include groceries, flowers, and household essentials.
Location-based discovery of nearby takeaways and restaurants with filtering by cuisine, rating, and distance.
Support for cash on delivery/collection as well as secure debit and credit card payments.
How much does it cost?
- Free to download and use
- Transactional fees per order
The app follows a transactional marketplace model, monetizing through commissions on orders. Unlike its primary rivals, it lacks a subscription-based loyalty tier (e.g., Deliveroo Plus), making it more susceptible to price-sensitive churn.
Who Built It?
Providing a fuss-free digital marketplace for UK consumers to order meals and groceries from local vendors for home or office delivery.
Portfolio
9
Apps
What other apps does Just-Eat.com make?
Just Eat DK
10bis – Courier
Lieferando – Courier
Just Eat CH
Menulog – Courier
JustEat – Courier
Explore the full Just-Eat.com report
Portfolio breakdown, audience, momentum, and every app published by Just-Eat.com.
What do users think recently?
High confidence · Latest 100 of 1.1M total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate food quality and ease of use, but report customer service & refund denials and reduced transparency.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Just Eat - Food Delivery?
How's The Food & Drink Market?
How does it evolve in the Food & Drink market?
Rank progression
74 active rankings tracked — 30-day window
The rivals identified
The outtake for Just Eat - Food Delivery
Strengths to defend, gaps to attack
Core Strengths
- Massive partner network (20,000+ restaurants)
- Strong suburban and small-market coverage
- Support for cash-on-delivery payments
- Established Food Tracker® brand
Critical Frictions
- Systemic refund denial issues
- Removal of public restaurant reviews
- Lack of a subscription loyalty program
- Perceived price inflation vs direct brand apps
Growth Levers
- Launch a 'Just Eat Plus' subscription to counter Deliveroo
- Expand grocery dark-store partnerships
- Restore review transparency to rebuild user trust
Market Threats
- Deliveroo Plus loyalty lock-in
- Uber One cross-platform ecosystem synergy
- Direct-to-brand apps (McDonald's) offering exclusive deals
What are the next best moves?
Overhaul Refund and Dispute Resolution Logic
Sentiment data shows 'Customer Service & Refund Denials' is the top complaint theme, with users labeling the service a 'scam' due to non-delivery without recourse.
Restore Public Restaurant Review Visibility
Users explicitly cited the removal of peer reviews as 'disgusting' and a reason for declining trust, directly impacting the platform's transparency.
Pilot a Subscription Loyalty Tier
Competitor analysis identifies Deliveroo Plus and Uber One as major threats that reduce price friction for high-frequency users, a segment Just Eat is currently failing to lock in.
Feature Gaps vs Competitors
- Subscription loyalty model (available in Deliveroo and Uber Eats)
- High-end restaurant exclusives (available in Deliveroo Editions)
- Cross-platform ride-hailing synergy (available in Uber Eats via Uber One)
Key Takeaways
Just Eat remains the UK market leader by volume, but it is currently operating on a deficit of trust. While the expansion into grocery delivery is a strong strategic move, the PM must prioritize fixing the refund denial loop and restoring review transparency to prevent a mass exodus to Deliveroo's more polished loyalty ecosystem.
Where Is It Heading?
Declining
Upset sentiment regarding systemic refund denials and perceived lack of transparency.
Active expansion into grocery and convenience store delivery to increase daily utility.
Recent updates focused on general bug fixes and performance rather than core feature innovation.