Kisi is a cloud-based door access control and security solution for enterprise and facility management on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
#97
Business · free
Sentiment
4.8
25k reviews
Nemesis
Schlage Mobile Access
The App DNA
What makes this app unique?
Users hire Kisi to replace physical keys with mobile credentials, reducing administrative overhead for facility managers while providing secure, remote-managed access for tenants.
For Facility managers, enterprise security administrators, and coworking space operators.
What does it look like?
Key features
Unlocks doors via hand wave detection without requiring physical interaction with the mobile device.
Allows administrators to grant or revoke access, send temporary links, and set scheduled unlocks.
Enables two-way communication with visitors via video format directly through the smartphone app.
How much does it cost?
B2B SaaS model anchored in hardware sales and recurring software fees for facility management.
Velocity
Maintenance developmentUX improvementsperformanceplatform expansionShow more...
The app maintains a maintenance-level cadence, shipping roughly 0.18 releases per week over the observed period. Development is currently focused on platform-specific feature integration and general stability rather than rapid iteration. The release history shows a mix of minor performance optimizations and occasional feature additions, such as the recent Shortcuts support. There is no evidence of a live-ops strategy or high-frequency feature deployment.
Who built it?
User Sentiment
What do users think recently?
Recent user voice shows a mixed sentiment. Users appreciate digital key functionality provides a convenient alternative to physical fobs for gym access, but report mandatory location and bluetooth permissions create privacy concerns and battery drain for users.
How are ratings & reviews evolving?
What users say, by theme
- Digital key functionality provides a convenient alternative to physical fobs for gym access
- Mandatory location and bluetooth permissions create privacy concerns and battery drain for users
75 of 159 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 1 more frustration theme and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Kisi
How's the Business market?
Kisi holds the #98 Free position in the US Business category, reflecting a specialized B2B focus rather than mass-market consumer reach. The high 4.78 rating across 20,000+ reviews suggests strong utility for its core enterprise user base despite the niche chart rank.
Read the market outlookThe rivals identified
By Schlage Lock Company
Schlage is a direct competitor in the physical security space, leveraging its massive hardware footprint to challenge Kisi's cloud-based access control dominance.
- Deep integration with legacy Schlage hardware provides a massive barrier to entry for enterprise clients.
- Administrator provisioning tools are optimized for large-scale physical security deployments rather than Kisi's agile cloud focus.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Kisi
Where is it heading?
The commercial access market is shifting toward native wallet integration, which exposes Kisi's cloud-dependent connectivity model to significant churn risk. Unless the team pivots to native wallet support, the current reliance on background location permissions will continue to drive negative sentiment and battery-drain complaints.
- Persistent connectivity failures in the latest version erode daily entry reliability, which compounds the rating drag already visible on Android.
- Recent addition of Shortcuts support demonstrates active feature investment, which provides a path to improve user-initiated entry speed.
The SWOT
- Cloud-native architecture enables instant remote credentialing updates
- MotionSense hardware integration provides a differentiated hands-free entry experience
- Native Apple Wallet integration would bypass current app-based connectivity failures
- Wearable device support would capture the high-value fitness-tracking segment
Next best moves
Ship native Apple Wallet integration because it is the top-requested feature to bypass connectivity failures → increase daily entry reliability.
+ 2 more prioritized movesThe counter-intuitive read
The reliance on a dedicated app for door access is a strategic liability…
Read the full takeFeature gaps
Native Apple Wallet integration (available in Romanworks Mobile Access but absent here) +1
Since the last report: The platform is pivoting to address onboarding and battery-drain friction, shifting from general privacy concerns to specific technical remediation of authentication and background service usage.
Bottom line
Kisi maintains a strong enterprise niche through cloud-native agility, but persistent connectivity failures and permission friction threaten its long-term retention, so the PM must prioritize native wallet integration to stabilize the user experience.
Unlock 2 critical frictions, 2 market threats, 2 more prioritized moves and the analyst’s take.
Access the full report for freeReport last updated