Labayh is a medical consultation app for psychology and family therapy, connecting users with licensed experts on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Medical
Sentiment
4.6
19k reviews
Nemesis
Teladoc Health
The App DNA
What makes this app unique?
It removes the social and logistical friction of seeking private mental health support in conservative regions, serving as a critical access point for users who would otherwise avoid traditional clinical settings.
For Individuals seeking private, accessible mental health support and organizations looking to provide employee wellness benefits.
What does it look like?
Key features
On-demand access to licensed psychologists and family therapists within 5 minutes. High-intent, immediate access model drives conversion by removing scheduling friction for urgent user needs.
Multi-session therapy plans for specific conditions like depression and anxiety. Bundled service offering increases average order value by packaging multiple sessions into a single purchase.
B2B portal providing mental health services and workplace environment metrics. B2B partnership model secures recurring revenue through enterprise contracts rather than individual user transactions.
How much does it cost?
Monetization relies on transactional fees for professional consultations and structured programs, with a 25% discount incentive for the first session.
Velocity
Maintenance developmentperformanceopaqueShow more...
With 10 releases over the last 6 months, the app maintains a cadence of approximately 0.38 releases per week, placing it in the maintenance tier. Development is currently focused on generic performance enhancements, bug fixes, and security updates rather than new feature rollouts. The release notes are uniform and opaque across all versions, providing no insight into specific functional changes. The last update occurred 104 days ago, indicating a period of relative inactivity.
Who built it?
Labayh Medical Care Company
6 apps tracked · Medical
نفس - Nafas
Labayh Consultant app
لبيه التعليمية
PIF Wellbeing
Diriyah WellbeingUser Sentiment
What do users think recently?
Fresh user feedback skews frustrated. Users appreciate access to professional psychological consultations from home provides significant convenience for users in restrictive cultural environments and high professional quality of specific consultants helps users achieve tangible improvements in their mental well-being.
How are ratings & reviews evolving?
What users say, by theme
- Access to professional psychological consultations from home provides significant convenience for users in restrictive cultural environments
- High professional quality of specific consultants helps users achieve tangible improvements in their mental well-being
- High session costs and perceived profit-driven motives create significant barriers for users with limited financial resources
49 of 49 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Labayh - لبيه
How's the Medical market?
Labayh holds the #1 Free position in the Medical category (SA), yet its grossing performance is inconsistent across regions. The high cost-per-session acts as a conversion barrier, as evidenced by the high frequency of pricing-related complaints in user reviews.
Read the market outlookThe rivals identified
By Teladoc
Teladoc serves as the primary market leader in the telehealth space with a massive, established user base and high-frequency release cadence.
- Offers comprehensive 24/7 access to general medical doctors alongside mental health professionals
- Integrates with major insurance providers to facilitate employer-sponsored telehealth benefits at scale
- Maintains a high-velocity release schedule with eight updates in the last six months
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Labayh - لبيه
Where is it heading?
The telehealth market is consolidating around platforms that offer both clinical reliability and insurance-backed affordability. Labayh remains exposed due to its maintenance-mode cadence and high-cost barrier, which leaves it vulnerable to rivals that can offer a more seamless, lower-friction experience.
- Unreliable session management and poor support responsiveness drive churn, which compounds the negative sentiment already present in the user base.
- The introduction of a refund guarantee shows active, albeit slow, responsiveness to the financial dissatisfaction that has historically plagued the platform.
The SWOT
- Localized cultural expertise provides a defensible barrier against global telehealth platforms
- B2B corporate wellness program secures recurring revenue streams
- Introduce tiered pricing or student discounts to capture the price-sensitive demographic currently churning
- Expand the B2B wellness portal to increase enterprise contract volume
Next best moves
Ship tiered pricing for students and low-income users because pricing is the #1 complaint theme → reduce churn
+ 1 more prioritized moveThe counter-intuitive read
The #1 chart position in Saudi Arabia is a risk…
Read the full takeFeature gaps
Asynchronous messaging-first clinical workflow (available in Spruce but absent here) +1
Since the last report: The platform's competitive position remains stagnant, characterized by a maintenance-mode development cadence and persistent technical barriers that continue to drive negative user sentiment.
Bottom line
Labayh's localized cultural focus provides a strong foundation, but the current pricing and operational unreliability are eroding its market position. Introducing tiered pricing would unlock the price-sensitive segment, while fixing registration friction is essential to stop the funnel leak.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
Report last updated