High confidence · 78 reviews analyzed · Based on 78 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate exceptional customer service and user-friendly app design, but report short gameplay duration and technical bugs and glitches.
Rating: 3.7
Reviews: 78
Confidence: high
How did the latest release land?
Overall
3.9/ 5
★★★★★
(232)Current version
3.7/ 5
-0.2 vs overall
★★★★★★
(169)Main signal post-update: short Gameplay Duration.
Review themes
Praise
What users love
- Exceptional Customer Service
- “Lume is the go place for great customer service and care.”
- “Everyone is super friendly and always happy to help and answer questions.”
- “Excellent customer service. Very knowledgeable staff and my visits are always fast and seamless.”
- User-Friendly App Design
- “Their App is very User Friendly. Easy in & out”
- “very easy app to navigate through”
- “it's amazing very easy to navigate”
- Visual Aesthetics
- “The paper cut stop motion is well crafted”
- “Game looks amazing and the puzzles are decently difficult.”
- “The art style is lovely”
Complaint
Common complaints
- Short Gameplay Duration
- “It’s a really cute demo... took me all of 20 minutes to finish”
- “Very very short game, completed it in around an hour.”
- “It’s still usable... but it’s way too short.”
- Technical Bugs and Glitches
- “WHEN YOU GET OUT OF THE GAME IT REMOVES ALL YOUR PROGRESS”
- “The app tells me that it will send a pin to my phone... but I never receive one.”
- “I've used this app a lot and it has NEVER allowed me to see my order history.”
- Unresponsive Controls
- “Half the time it doesn't click where you want it to”
- “taps are unresponsive. First puzzle for instance... had to click it at least 5 times”
- “response time on touching around to gather things and to walk around is way too slow”