Maiia is a medical appointment and teleconsultation platform for patients in France, available on iOS and Android.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Medical
Sentiment
3.9
21k reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Patients use the platform to bypass travel barriers for specialist care, but technical session failures during consultations create a high-friction experience that threatens retention.
For Patients in France seeking to book medical appointments, manage health documents, and conduct remote consultations within the national healthcare system.
What does it look like?
Key features
Search and schedule appointments with 100,000 referenced practitioners across multiple specialties.
Video consultation with 10,000 health professionals, including prescription delivery within the app.
Secure repository for prescriptions, exam results, and medical certificates.
How much does it cost?
The platform operates as a free patient-facing interface for a B2B software ecosystem, monetizing through practitioner subscriptions rather than direct patient charges.
Velocity
Maintenance developmentperformanceShow more...
The app maintains a maintenance-level cadence, shipping roughly one release every seven days. Development is currently focused exclusively on performance and stability, with the latest release providing generic improvements rather than new features. There is no evidence of a shift toward live-ops or feature-heavy updates, as the release history remains consistently minor in scope.
Who built it?
User Sentiment
What do users think recently?
Review voice lately leans excited. Users appreciate patients in rural areas value the ability to book medical consultations without traveling long distances and the interface provides a straightforward and efficient experience for scheduling appointments with medical professionals, but report persistent authentication issues force users to log in repeatedly, creating significant friction during daily use.
How are ratings & reviews evolving?
What users say, by theme
- Patients in rural areas value the ability to book medical consultations without traveling long distances
- The interface provides a straightforward and efficient experience for scheduling appointments with medical professionals
- Persistent authentication issues force users to log in repeatedly, creating significant friction during daily use
52 of 52 recent reviews analyzed · high confidence · Excited overall
Read the full review analysisUnlock 2 more frustration themes and 2 user requests, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Maiia - Téléconsultation & RDV
How's the Medical market?
Maiia operates as a specialized medical utility within the French healthcare market, leveraging Cegedim's 50-year software history to maintain a network of 100,000 practitioners. The platform's reliance on B2B software subscriptions for revenue allows for a free patient experience, though the 3.9-star rating on Android reflects ongoing stability challenges.
The rivals identified
The Analyst's Read
Key takeaways for Maiia - Téléconsultation & RDV
Where is it heading?
The platform remains in a maintenance-only cadence, focusing on stability without expanding the feature set to meet modern patient expectations. Unless the technical reliability of the teleconsultation flow improves, the platform will continue to lose ground to competitors that offer more stable remote care experiences.
- Technical instability during teleconsultations causes connection failures, which directly erodes the trust required for remote medical care.
- Persistent authentication issues force users to log in repeatedly, creating significant friction that prevents daily habit formation.
The SWOT
- 100,000-practitioner network provides high supply-side density
- Cegedim group ownership ensures deep integration with professional medical software
- Implement a "frequently consulted" history feature to reduce booking friction
- Add English language support to expand the addressable user base
Next best moves
Rebuild authentication flow because persistent login failures are a top-cited friction point -> increase daily active usage
+ 1 more prioritized moveThe counter-intuitive read
The platform's B2B-subsidized model is a liability…
Read the full takeSince the last report: The platform's competitive positioning shifted from a focus on regulatory compliance to a critique of its B2B-subsidized business model, which analysts now identify as a primary driver of technical neglect.
Bottom line
Prioritizing teleconsultation stability is the only way to defend the user base against churn, as recurring connection failures during active care sessions directly invalidate the core value proposition.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] Play Store, source
Report last updated