| Core Identity |
| Developer | wer denkt was GmbH | City of Boston | GOGov, Inc. | San Francisco 311 | Big Mood Apps LLC | Chuk Fong Ng | Pacific Gas & Electric Company | Aldon Apps |
| Category | Navigation | Utilities | Utilities | Utilities | Photo & Video | Utilities | Reference | Utilities |
| Platform | iOS | iOS, Android | iOS, Android | iOS, Android | iOS | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 0.0 / 5 | 2.6 / 5 | 3.0 / 5 | 2.8 / 5 | 5.0 / 5 | 5.0 / 5 | 2.8 / 5 | 5.0 / 5 |
| Ratings Count | 0 | 82 | 2 | 43 | 1 | 1 | 46 | 2 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 16, 2010 | Oct 22, 2009 | Sep 11, 2024 | Jul 23, 2013 | Dec 12, 2025 | Mar 17, 2016 | Jul 7, 2021 | Jun 3, 2025 |
| Last Updated | May 21, 2026 | Nov 25, 2025 | Mar 4, 2026 | Nov 24, 2025 | Feb 24, 2026 | Jun 24, 2020 | Apr 22, 2026 | Jun 3, 2025 |
| Sentiment & Reviews |
| Sentiment | - | terrible | - | negative | - | - | terrible | - |
| Score | - | 25/100 | - | 25/100 | - | - | 25/100 | - |
| Praises | - | - Responsive city service teams provide effective resolution for specific community infrastructure maintenance requests
| - | - Efficient reporting of street-level issues like trash and abandoned items via photo uploads
| - | - | - Quick resolution of reported safety issues by field inspectors following successful submission
| - |
| Complaints | - | - Frequent application crashes and loading errors prevent users from submitting new incident reports
| - | - Inaccurate location detection and address auto-correction errors prevent accurate incident reporting
- Lack of meaningful city response or follow-up after submitting service requests
| - | - | - Frequent application crashes during the report submission process prevent critical safety notifications
- Excessive and intrusive permission requirements for media access discourage users from reporting hazards
- Inability to register or authenticate accounts prevents users from accessing core reporting features
| - |
| Requests | - | - Advanced search and filtering capabilities for managing and tracking previously submitted reports
| - | - Ability to cancel or update existing service requests after initial submission
| - | - | - Simplified reporting flow that does not require full device media library access
| - |
| Strategic Intel |
| Strengths | - Anonymized public map creates community transparency
- B2B municipal contract model ensures platform viability
- Lightweight reporting flow maximizes citizen report volume
| - Direct integration into City of Boston work order systems [Internal]
- Transparency loop for municipal service tracking [Internal]
| - Mobile-first submission workflow reduces friction for on-the-go reporting
| - Direct integration with city servicing agencies
- Multi-language support for diverse resident populations
| - | - Lightweight interface avoids feature bloat
- Accessible entry point for basic counting
| - Direct channel for infrastructure maintenance reduces liability
- Public feed transparency builds community trust
| - On-device processing architecture ensures privacy-first value proposition
- Swipe-based interface reduces cognitive load for library curation
|
| Weaknesses | - Absence of multi-language support limits reach
- Reliance on municipal backend responsiveness creates variability
- No offline-first submission mode for remote areas
| - High frequency of app crashes [Android/iOS]
- Inaccurate GPS and address input logic [Android/iOS]
- 2.5-3.1 rating range across platforms [Platform Metadata]
| - Zero public-facing status tracking limits user trust
- No multi-language support restricts accessibility
| - High crash frequency during map interaction
- Lack of city-side ticket resolution transparency
- Inaccurate location auto-correction
| - | - No cloud-save functionality
- Lack of wearable integration
- No data visualization features
| - Frequent submission crashes on current build
- Intrusive media permissions block reporting
- Authentication failures prevent core feature access
| - Freemium model gates batch operations behind a paywall
- Limited free-tier album access restricts utility
|
| Pricing | free | free | free | free | free | free | free | freemium |
| Momentum | Maintenance | Maintenance | Maintenance | Maintenance | - | Zombie | Maintenance | Zombie |
| Update Cadence | 1 versions | 2 versions, ~1d avg | 2 versions, ~0d avg | 2 versions, ~0d avg | - | 2 versions, ~1958d avg | 2 versions, 2 majors/6mo, ~8d avg | 1 versions |
