PG&E Report It is a utility app for iOS and Android that allows residents to report non-emergency electrical infrastructure hazards.
Product velocity
Maintenance
Daily rank 🇺🇸
—
Reference
Sentiment
3.1
134 reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
Users hire the app to alert the utility company to safety risks, serving the job of reducing local infrastructure hazards.
For PG&E customers and residents within the service territory who need to report non-emergency electrical hazards.
What does it look like?
Key features
Submission of photos or videos of electrical equipment concerns with location data
View safety concerns and PG&E findings submitted by other users
Push alerts for updates on submitted safety concerns from review to closure
In-app gallery of safety issue examples to assist users in identifying hazards
How much does it cost?
The app operates as a zero-cost utility tool provided by the utility company to manage infrastructure safety reporting.
Velocity
Maintenance developmentaccessibilityperformanceShow more...
The app ships at a maintenance-level cadence, with only two releases identified over the last month across both platforms. Development is currently focused on incremental improvements to accessibility and media functionality rather than rapid feature iteration. There is no evidence of live-ops activity or high-frequency deployment. The current pace suggests a stable, low-intensity maintenance cycle.
Who built it?
User Sentiment
What do users think recently?
Review voice lately leans upset. Users appreciate quick resolution of reported safety issues by field inspectors following successful submission, but report frequent application crashes during the report submission process prevent critical safety notifications.
How are ratings & reviews evolving?
What users say, by theme
- Quick resolution of reported safety issues by field inspectors following successful submission
- Frequent application crashes during the report submission process prevent critical safety notifications
60 of 75 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for PG&E Report It
How's the Reference market?
The app serves a niche utility function with a 2.8-star rating across 134 total ratings, trailing the industry-standard SeeClickFix platform in both feature breadth and automated routing efficiency.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for PG&E Report It
Where is it heading?
The market for infrastructure reporting is consolidating around automated, multi-service platforms that reduce administrative overhead. PG&E Report It remains exposed due to its manual, single-purpose design and technical instability, which will continue to drive users toward more reliable municipal alternatives.
- Frequent application crashes during the submission flow erode user trust and prevent critical safety data intake.
- Recent updates focused on stability and accessibility, but failed to address the core permission-related churn drivers.
The SWOT
- Direct channel for infrastructure maintenance reduces liability
- Public feed transparency builds community trust
- Integrate with municipal 311 platforms to increase visibility
- Expand safety education content to reduce invalid reports
Next best moves
Stabilize submission pipeline because crashes are the top complaint → increase successful report volume
+ 1 more prioritized moveThe counter-intuitive read
The app's biggest risk is not its low rating…
Read the full takeFeature gaps
Automated issue routing (available in SeeClickFix but absent here) +1
Since the last report: The app's competitive position has declined due to critical technical instability and intrusive permission requirements, shifting the primary user pain point from resolution latency to core functionality failure.
Bottom line
The app provides a necessary safety link but fails on core stability, so the PM must prioritize submission reliability over feature expansion to prevent total user churn.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
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