High confidence · Latest 60 of 77 total reviews analyzed · Based on 77 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate convenient chat-based veterinary access provides immediate peace of mind for pet owners, but report persistent notification and badge bugs prevent users from clearing alerts or viewing messages.
Rating: 4.9
Reviews: 77
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(4.3K)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(4.1K)Main signal post-update: convenient chat-based veterinary access provides immediate peace of mind for pet owners.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Convenient chat-based veterinary access provides immediate peace of mind for pet owners
- “Users value the ability to text questions to veterinary staff at any time”
- “The chat feature is frequently cited as a primary reason for choosing the service”
Complaint
Common complaints
- Persistent notification and badge bugs prevent users from clearing alerts or viewing messages
- “Users report red notification badges that remain even after all messages are read”
- “Inability to clear notifications causes frustration regarding urgent pet health updates”
Request
Most requested
- Web-based portal access to ensure service continuity when the mobile app fails
- “Users request a website alternative to avoid reliance on a single malfunctioning app”
- “A web login would mitigate frustration when the app prevents urgent care scheduling”