Mrsool is an on-demand delivery platform for food, retail, and custom errands, operating in Saudi Arabia, Egypt, and Bahrain on iOS.
The App DNA
What makes this app unique?
Users open Mrsool to delegate complex, non-standard errands that traditional food-only delivery apps cannot fulfill, removing the time cost of local logistics.
For Residents in Saudi Arabia, Egypt, and Bahrain requiring on-demand delivery for food, retail goods, and administrative errands.
Key features
Couriers bid on delivery fees, allowing users to accept or negotiate the cost of service.
Generic chat interface allows users to describe custom delivery requests without rigid menu constraints.
Paid membership providing unlimited free delivery and 20% discounts on services.
How much does it cost?
Freemium model anchored by a 19 SAR/month subscription that gates free delivery and service discounts.
Velocity
Active developmentopaqueperformanceShow more...
The app ships approximately 0.6 releases per week, placing it in the active tier. Despite the consistent release frequency, all recent updates utilize generic, opaque release notes, which prevents identification of specific feature additions or improvements. This pattern is consistent with apps that manage functionality via server-side deployments rather than traditional App Store feature updates. The development trend remains stable, focusing on continuous maintenance and stability updates.
Who built it?
MRSOOL
4 apps tracked · Food & Drink
MARASEEL | مراسيل
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Mrsool | مرسولUser Sentiment
What do users think recently?
Review voice lately leans upset. Users appreciate the core delivery service concept provides utility for users needing quick errands and local logistics. On the flip side, users report deceptive billing practices where delivery fees are added after promising free delivery via subscription.
How are ratings & reviews evolving?
What users say, by theme
- The core delivery service concept provides utility for users needing quick errands and local logistics
- Users report deceptive billing practices where delivery fees are added after promising free delivery via subscription
73 of 244 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for MRSOOL APP | تطبيق مرسول
How's the Food & Drink market?
Mrsool holds a #15 Free rank in the Saudi Food & Drink category, maintaining high brand penetration despite a negative sentiment trend. The gap between its broad market reach and the high volume of billing-related complaints signals a critical risk to long-term retention.
The rivals identified
By DoorDash
DoorDash competes for the same urban and suburban consumers seeking on-demand delivery for meals and retail goods, directly challenging the errand-based logistics model used by Mrsool.
- DashPass subscription reduces service fees for frequent users, whereas Mrsool relies on courier bidding models.
- DoubleDash feature allows adding items from multiple stores in one order, which Mrsool lacks.
- SNAP/EBT integration provides payment accessibility for essential goods, a feature absent in the Mrsool platform.
Uber Eats: Food and GroceryContender
Deliveroo: Food & ShoppingContender
Wolt Delivery: Food and moreContender
Rappi - Deliveries in MinutesContender
Keeta - Food DeliveryContender
talabat: Food, grocery & moreContender
HungerStation - Food DeliveryContender
ToYou. Grocery & Food DeliveryContender
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for MRSOOL APP | تطبيق مرسول
Where is it heading?
The Saudi delivery market is consolidating as rivals like Wajeez introduce integrated financial and lifestyle services that directly address the friction points in Mrsool's current model. Unless Mrsool resolves its billing and support failures, it will lose its high-value user base to competitors that offer a more seamless and trustworthy checkout experience.
- Systemic billing errors and trapped wallet funds drive high churn, which compounds the negative sentiment already visible in the latest reviews.
- The lack of human support channels prevents the resolution of payment disputes, forcing users to abandon the platform for more reliable rivals.
The SWOT
- Courier bidding model ensures service availability during peak demand
- Chat-based interface enables high-margin custom errand fulfillment
- Expansion into professional errand fulfillment via Moaaqeb agents
Next best moves
Audit checkout flow to eliminate hidden delivery fees because users report being charged despite active subscriptions → reduce refund surge
+ 1 more prioritized moveThe counter-intuitive read
Mrsool's reliance on chat-based ordering is a liability, not an asset…
Read the full takeFeature gaps
Integrated travel booking (available in Wajeez but absent here) +1
Since the last report: Mrsool's market standing has declined from #9 to #15 in the Saudi Food & Drink category, driven by a surge in billing-related complaints and the emergence of Wajeez as a direct super-app competitor.
Bottom line
Mrsool must pivot from logistics-only growth to financial reliability, as the current billing and support failures are eroding the trust that sustains its #15 chart position. Addressing these friction points is the only way to defend against Wajeez's super-app expansion.
Unlock 3 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Mrsool worth paying for if I use it for daily errands?
How does Mrsool compare to Wajeez?
Does Mrsool have reliable customer support?
What are the alternatives to Mrsool for delivery in Saudi Arabia?
Sources
- [1] App Store, source
Report last updated