Mrsool is an on-demand delivery platform for retail, food, and administrative errands, serving users in Saudi Arabia, Egypt, and Bahrain on iOS.
Product velocity
Active
Daily rank 🇺🇸
—
Food & Drink
Sentiment
4.5
316k reviews
Nemesis
talabat: Food, grocery & more
The App DNA
What makes this app unique?
Users hire Mrsool to delegate complex, multi-store errands that standard food-only apps cannot fulfill, using a bidding-based courier model to set delivery fees.
For Residents in Saudi Arabia, Egypt, and Bahrain seeking on-demand delivery for retail, food, and administrative errands.
Key features
Couriers bid on delivery requests, allowing users to accept the fee they prefer.
Users can place orders from multiple locations within a single transaction.
Paid membership providing unlimited free delivery and 20% discounts on selected services.
How much does it cost?
Freemium model anchored by a 19 SAR/month subscription that bundles delivery waivers and service discounts.
Velocity
Active developmentopaqueperformanceShow more...
The app ships approximately 0.6 releases per week, placing it in the active tier. Despite the consistent release frequency, all recent updates utilize generic, opaque release notes, which prevents identification of specific feature additions or improvements. This pattern is consistent with apps that manage functionality via server-side deployments rather than traditional App Store feature updates. The development trend remains stable, focusing on continuous maintenance and stability updates.
Who built it?
MRSOOL
4 apps tracked · Food & Drink
MARASEEL | مراسيل
Accept | اكسبت
Mrsool | مرسولUser Sentiment
What do users think recently?
Review voice lately leans upset. Users appreciate flexible delivery service model provides helpful assistance for daily errands and tasks.
How are ratings & reviews evolving?
What users say, by theme
- Flexible delivery service model provides helpful assistance for daily errands and tasks
- Lack of accessible customer support channels prevents resolution of payment and order issues
49 of 49 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 1 more frustration theme, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for MRSOOL APP | تطبيق مرسول
How's the Food & Drink market?
Mrsool holds the #9 Free position in the Saudi Arabia Food & Drink category, but its #84 overall rank indicates a narrowing reach. The gap between category and overall performance suggests the app is struggling to maintain mass-market relevance against broader logistics incumbents.
Read the market outlookThe rivals identified
By Talabat General Trading and Contracting Company
With over 523,000 ratings and a high-velocity release cadence of 30 updates in six months, Talabat represents the dominant regional incumbent in the delivery space.
- Operates a massive multi-vertical ecosystem including pharmacy, grocery, and flower delivery alongside food.
- Maintains a highly aggressive release schedule, averaging five updates per month to ensure platform stability.
- Leverages deep regional logistics infrastructure that creates a significant barrier to entry for smaller players.
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for MRSOOL APP | تطبيق مرسول
Where is it heading?
The regional delivery market is consolidating around high-reliability logistics, leaving Mrsool exposed due to its reliance on a volatile bidding-based courier network. Without a shift toward automated support and financial transparency, the platform will continue to lose market share to incumbents like Talabat.
- Frequent order cancellations post-payment → increased financial friction → accelerated user churn into the next quarter.
- Lack of accessible support channels → unresolved payment disputes → permanent loss of high-value active users.
The SWOT
- Bidding-based delivery fee model reduces operational overhead
- Multi-store ordering increases average order value per session
- Moaaqeb agent service expands addressable market into B2C administrative tasks
- Education of users on bidding mechanics to improve courier acceptance
- Integration of automated refund workflows to reduce support volume
Next best moves
Automate refund workflows because refund failures are the #2 complaint theme → reduce support ticket volume
+ 1 more prioritized moveThe counter-intuitive read
The bidding-based delivery model is not a weakness but a moat…
Read the full takeFeature gaps
Real-time support chat (available in Talabat but absent here) +1
Since the last report: Mrsool introduced a paid subscription tier and faces increased scrutiny regarding financial transparency and support accessibility.
Bottom line
Mrsool holds a unique market position through its bidding-based delivery model, but operational failures in wallet management and support accessibility threaten its retention, so the PM must prioritize automated refund infrastructure to stabilize the user base.
Unlock 3 critical frictions, 3 market threats, 1 more prioritized move and the analyst’s take.
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