Report updated May 20, 2026
MRSOOL APP | تطبيق مرسول
For residents in Saudi Arabia, Egypt, and Bahrain seeking on-demand delivery for retail, food, and administrative errands.
MRSOOL APP | تطبيق مرسول is a struggling food & drink app that is free with in-app purchases. With a 4.5/5 rating from 316.5K reviews, it struggles with user retention. Users particularly appreciate flexible delivery service model provides helpful assistance for daily errands and tasks, though lack of accessible customer support channels prevents resolution of payment and order issues remains a common concern.
What is MRSOOL APP | تطبيق مرسول?
Mrsool is an on-demand delivery platform for retail, food, and administrative errands, serving users in Saudi Arabia, Egypt, and Bahrain on iOS.
Users hire Mrsool to delegate complex, multi-store errands that standard food-only apps cannot fulfill, using a bidding-based courier model to set delivery fees.
Current Momentum
v24.5 · 6d ago
Active- Ships stability updates in latest release.
- Maintains regional category top-10 status.
Active Nemesis
talabat: Food, grocery & more
By Talabat General Trading and Contracting Company
Other Rivals
7-Day Rank Pulse 🇺🇸
Food & DrinkNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Are The Key Features?
Couriers bid on delivery requests, allowing users to accept the fee they prefer.
Users can place orders from multiple locations within a single transaction.
Paid membership providing unlimited free delivery and 20% discounts on selected services.
How much does it cost?
- Free tier with per-order delivery fees
- Mrsool Black subscription at 19 SAR/month
Freemium model anchored by a 19 SAR/month subscription that bundles delivery waivers and service discounts.
Who Built It?
Facilitating on-demand delivery of diverse goods through a peer-to-peer network. Connecting local couriers with consumers to simplify everyday errands.
Portfolio
4
Apps
What other apps does MRSOOL make?
Explore the full MRSOOL report
Portfolio breakdown, audience, momentum, and every app published by MRSOOL.
What do users think recently?
Low confidence · 49 reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a upset sentiment. Users appreciate flexible delivery service model provides helpful assistance for daily errands and tasks, but report lack of accessible customer support channels prevents resolution of payment and order issues and inaccessible wallet funds and refund failures create significant financial friction for active users.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for MRSOOL APP | تطبيق مرسول?
How's The Food & Drink Market?
How does it evolve in the Food & Drink market?
Mrsool holds the #9 Free position in the Saudi Arabia Food & Drink category, but its #84 overall rank indicates a narrowing reach. The gap between category and overall performance suggests the app is struggling to maintain mass-market relevance against broader logistics incumbents.
Rank progression
33 active rankings tracked — 30-day window
Which niche is MRSOOL APP | تطبيق مرسول in?
to request on-demand delivery of various items
Explore the full Delivery Services Marketplaces niche
Every app in this space — 6 tracked, the niche's live rankings, and Marlvel's editorial take on the job-to-be-done.
The rivals identified
Nemeses(1)
Wajeez competes directly for the Saudi market share by positioning itself as a lifestyle super-app that extends beyond food into travel and wallet services.
Contenders(2)
Triple MM competes by focusing on store aggregation and direct customer relationships, aiming to capture the B2B2C segment of the delivery market.
Gobo challenges Mrsool by bundling taxi services with food delivery, targeting users who prioritize multi-modal transportation and logistics in one interface.
Same space(4)
Hardees represents a vertical-specific competitor that captures direct-to-consumer food orders, bypassing third-party delivery platforms.
Monchis competes in the local delivery space by offering specialized fleet tracking and multi-order capabilities for high-volume users.
While categorized in food, PHO operates as a massive scale platform that competes for user attention through AI-driven content and utility.
Uber Eats is a global peer that competes on the strength of its massive logistics network and subscription-based loyalty programs.
New entrants(1)
Sandwich w Noss enters the space with a focus on personalized scheduling and exclusive loyalty promotions to build a niche user base.
Compare MRSOOL APP | تطبيق مرسول against every rival
All rivals in one side-by-side table — identity, store metrics, ratings & sentiment, and strategic intel — plus a head-to-head page for each.
The outtake for MRSOOL APP | تطبيق مرسول
Strengths to defend, gaps to attack
Core Strengths
- Bidding-based delivery fee model reduces operational overhead
- Multi-store ordering increases average order value per session
- Moaaqeb agent service expands addressable market into B2C administrative tasks
Critical Frictions
- Inaccessible wallet funds create financial friction
- Lack of live support channels prevents dispute resolution
- High frequency of order cancellations post-payment
Growth Levers
- Education of users on bidding mechanics to improve courier acceptance
- Integration of automated refund workflows to reduce support volume
Market Threats
- Talabat's multi-vertical logistics infrastructure
- Jahez's rapid feature iteration cycle
- Rising user churn due to unresolved financial disputes
What are the next best moves?
Automate refund workflows because refund failures are the #2 complaint theme → reduce support ticket volume
Sentiment analysis identifies refund failures as a primary driver of negative user experience.
Trade-off: Pause the Moaaqeb agent service expansion — refund stability is critical for retention.
Implement in-app live chat support because lack of contact channels is the #1 complaint → improve resolution speed
Users report inability to resolve payment disputes, leading to high churn.
Trade-off: Deprioritize new UI design updates — support accessibility is a higher retention lever.
A counter-intuitive read
The bidding-based delivery model is not a weakness but a moat, as it allows Mrsool to scale courier supply in low-density areas where fixed-fee competitors like Talabat face logistics bottlenecks.
Feature Gaps vs Competitors
- Real-time support chat (available in Talabat but absent here)
- Automated refund processing (available in Jahez but absent here)
Key Takeaways
Mrsool holds a unique market position through its bidding-based delivery model, but operational failures in wallet management and support accessibility threaten its retention, so the PM must prioritize automated refund infrastructure to stabilize the user base.
Where Is It Heading?
Declining
The regional delivery market is consolidating around high-reliability logistics, leaving Mrsool exposed due to its reliance on a volatile bidding-based courier network. Without a shift toward automated support and financial transparency, the platform will continue to lose market share to incumbents like Talabat.
Frequent order cancellations post-payment → increased financial friction → accelerated user churn into the next quarter.
Lack of accessible support channels → unresolved payment disputes → permanent loss of high-value active users.