My CenturyLink is a self-service management tool for CenturyLink customers to handle account administration, billing, and technical support. It notably integrates modem self-installation and Secure WiFi management features, such as parental controls and device scheduling, directly into the mobile experience.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Existing CenturyLink residential internet and service subscribers.
What does it look like?
Key features
Users can view and pay bills, manage service settings, and upgrade internet speeds.
Provides troubleshooting tools, instructional videos, and status alerts for service interruptions or order tracking.
Allows users to set parental controls, pause device access, and schedule online time for connected devices.
Guides customers through the setup process for new internet services.
How much does it cost?
Velocity
Who built it?
CenturyLink
4 apps tracked · Productivity
Connected Voice CenturyLink
Lumen Events
Lumen Cloud Comm UC AppUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for My CenturyLink
How's the Productivity market?
The rivals identified
The Analyst's Read
Key takeaways for My CenturyLink
Where is it heading?
Bottom line
While the app offers essential account and WiFi management, user feedback highlights significant friction regarding its reliance on external web redirects for core troubleshooting tasks.
Report last updated