My Hotel Key user reviews, decoded
High confidence · Latest 62 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
The recent review mood reads upset. Users appreciate digital key functionality provides a convenient alternative to front desk check-in when the system works, but report identity verification via selfie and document capture fails repeatedly, preventing users from accessing their digital keys.
Rating: 1.6
Reviews: 100
Confidence: high
The latest update failed to address the persistent identity verification and authentication failures reported by users, leaving the complaint landscape unchanged.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Digital key functionality provides a convenient alternative to front desk check-in when the system works
Common complaints
- Users report: Identity verification via selfie and document capture fails repeatedly, preventing users from accessing their digital keys
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 100 reviews. Updated regularly.