High confidence · Latest 100 of 132.6K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate account management and service reliability, but report customer service & billing issues and app usability & bugs.
Rating: 4.6
Reviews: 132.6K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(152.5K)Current version
4.6/ 5
+0.0 vs overall
★★★★★★
(132.9K)Main signal post-update: account Management.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Account Management
- “So much easier to keep track of the employees. They made it simple to assign names and email profiles”
- “This app is the one stop shop to keep tabs on all the devices under my business account!”
- Service Reliability
- “Great service affordable exactly what I need”
- “Always have good signal”
Complaint
Common complaints
- Customer Service & Billing Issues
- “I’ve called 3 times and cannot get my billing problem solved.”
- “I was forced to make payments just to keep my service active, even though I never had the phone.”
- “I’ve been on the phone with Verizon wireless for 51 minutes and counting!!!”
- App Usability & Bugs
- “The Face ID feature to log in stopped working and now you have to jump through many unnecessary hoops”
- “The app wants you to either autopay, or enter a CVV code each time. No Apple Pay, no reminders.”
- “It won’t show my device, but shows another device duplicated.”