MyLA 3-1-1 user reviews, decoded
High confidence · Latest 97 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Fresh user feedback skews upset. Users appreciate direct service request submission provides a faster alternative to long phone wait times, but report broken authentication and login workflows prevent users from accessing core service request features.
Rating: 1.4
Reviews: 100
Confidence: high
How did the latest release land?
Overall
1.8/ 5
★★★★★
(643)Current version
1.4/ 5
-0.3 vs overall
★★★★★★
(435)Main signal post-update: broken authentication and login workflows prevent users from accessing core service request features.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Review sentiment over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Praise
What users love
- Direct service request submission provides a faster alternative to long phone wait times
Complaint
Common complaints
- Broken authentication and login workflows prevent users from accessing core service request features
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 100 reviews. Updated regularly.