High confidence · Latest 97 of 100 total reviews analyzed · Based on 100 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate direct service request submission provides a faster alternative to long phone wait times, but report broken authentication and login workflows prevent users from accessing core service request features and technical instability and frequent crashes during photo uploads or address verification steps.
Rating: 1.4
Reviews: 100
Confidence: high
How did the latest release land?
Overall
1.8/ 5
★★★★★
(643)Current version
1.4/ 5
-0.3 vs overall
★★★★★★
(435)Main signal post-update: broken authentication and login workflows prevent users from accessing core service request features.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Direct service request submission provides a faster alternative to long phone wait times
- “Users appreciate the speed of digital reporting compared to hour-long telephone queues”
- “Some residents find the digital submission process more efficient than traditional call centers”
Complaint
Common complaints
- Broken authentication and login workflows prevent users from accessing core service request features
- “Users report failure to receive password reset codes via email”
- “The new account requirement creates a barrier that prevents existing users from submitting requests”
- Technical instability and frequent crashes during photo uploads or address verification steps
- “The application crashes consistently when users attempt to attach images to reports”
- “Address lookup and validation features fail to recognize valid locations in the city”
- Degraded user experience following the latest update compared to the previous functional version
- “Users describe the current build as a poorly functioning web wrapper rather than a native app”
- “Navigation is reported as counterintuitive and significantly slower than the prior version”
Request
Most requested
- Reversion to the previous application version that offered reliable and simple service reporting
- “Multiple users explicitly request the restoration of the older, more stable app version”
- “Constituents prefer the simpler interface of the previous iteration over the current complex design”