High confidence · Latest 64 of 119 total reviews analyzed · Based on 119 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate lightweight application footprint allows for efficient storage usage on budget mobile devices, but report persistent connection errors prevent successful login and transaction completion post-update.

Rating: 4.3

Reviews: 119

Confidence: high

How did the latest release land?

Overall
4.3/ 5
(88.1K)
Current version
5.0/ 5
+0.7 vs overall
(2)
Main signal post-update: lightweight application footprint allows for efficient storage usage on budget mobile devices.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Lightweight application footprint allows for efficient storage usage on budget mobile devices
    • Users appreciate the smaller installation size compared to the primary application
    • The reduced memory consumption is cited as a benefit for older hardware
Complaint

Common complaints

  • Persistent connection errors prevent successful login and transaction completion post-update
    • Users report frequent pop-up notifications stating connection is lost despite active network
    • Login failures and loading loops are preventing basic account access
Request

Most requested

  • Integrated customer support and ticketing features for resolving service disruptions
    • Users request a direct channel to report issues or speak with agents
    • The absence of a help menu makes troubleshooting impossible for common errors

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by MyTelkomsel Basic, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0