High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate recent visual interface updates provide a cleaner and more organized layout for users, but report severe application performance degradation and persistent loading delays following the latest update and forced tutorial sequences prevent users from accessing core account management features.

Rating: 3.7

Reviews: 99

Confidence: high

How did the latest release land?

Overall
3.7/ 5
(11.9M)
Current version
4.5/ 5
+0.8 vs overall
(6.8K)
Main signal post-update: recent visual interface updates provide a cleaner and more organized layout for users.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Recent visual interface updates provide a cleaner and more organized layout for users
    • Users noted the current interface appears more tidy and structured than previous iterations
Complaint

Common complaints

  • Severe application performance degradation and persistent loading delays following the latest update
    • Users report constant lag and freezing during basic navigation
    • The application frequently fails to load or remains stuck on splash screens
  • Forced tutorial sequences prevent users from accessing core account management features
    • New feature walkthroughs lack functional exit buttons or skip options
    • Users are trapped in an unskippable tour that prevents login and service usage
Request

Most requested

  • Simplified application design focused exclusively on essential data and package management
    • Users request a stripped-down version that removes social and promotional bloat
    • Preference for direct access to account status without navigating marketing menus

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by MyTelkomsel, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0