Neighborly is a home services management app for iOS and Android that aggregates booking for 20 distinct franchise brands.
The App DNA
What makes this app unique?
The platform removes the time cost of searching for and vetting individual contractors by centralizing service discovery and scheduling.
For Homeowners seeking a centralized, reliable method to manage diverse home maintenance and repair needs through a vetted professional network.
What does it look like?
Key features
Centralized booking interface for 20 distinct home service brands including Molly Maid, Mr. Rooter, and Mr. Electric.
Centralized storage for home service records, receipts, and maintenance documents.
Real-time status updates for scheduled home service visits within the app.
How much does it cost?
Neighborly functions as a lead-generation utility for a franchise network, with revenue derived from underlying service transactions rather than app-based subscriptions.
Velocity
Maintenance developmentperformanceopaqueShow more...
The app maintains a maintenance cadence, shipping approximately 0.11 releases per week based on the observed history. Development is currently focused on generic performance and stability improvements rather than new feature rollouts. The latest release continues this trend of opaque, non-specific updates. There is no evidence of active live-ops or significant feature development in the recent release cycle.
Who built it?
User Sentiment
What do users think recently?
Review voice lately leans mixed. Users appreciate the centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location and professional service technicians arrive on time and complete home maintenance projects with high quality results, but report technical failures during account creation and login prevent new users from accessing the platform entirely.
How are ratings & reviews evolving?
What users say, by theme
- The centralized home services platform simplifies scheduling for multiple household maintenance tasks in one location
- Professional service technicians arrive on time and complete home maintenance projects with high quality results
- The integrated AI assistant provides a helpful interface for booking appointments and answering home maintenance questions
- Technical failures during account creation and login prevent new users from accessing the platform entirely
60 of 99 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Neighborly: Find Home Services
How's the Lifestyle market?
Neighborly holds a niche position as a franchise-specific aggregator, currently ranking #200 in the US House & Home category. The 1.03-star rating gap between iOS and Android platforms suggests inconsistent performance across the two builds.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for Neighborly: Find Home Services
Where is it heading?
The home services market is consolidating around platforms that offer high-trust, real-time visibility into service delivery. Neighborly's current maintenance-mode cadence leaves it vulnerable to rivals that can provide a more stable, transparent booking experience.
- Persistent account creation failures prevent new user access, which compounds the rating drag already visible on the Android platform.
- The maintenance-only release cadence suggests the platform is not currently prioritizing feature expansion or interface modernization.
The SWOT
- Multi-brand service aggregation creates high switching costs for homeowners
- Transparent pricing estimates could reduce user suspicion
Next best moves
Rebuild account creation flow because login failures are the top churn risk → increase new-user conversion
+ 1 more prioritized moveThe counter-intuitive read
The app's biggest threat is not a competitor…
Read the full takeSince the last report: The platform's competitive narrative now highlights a 1.03-star rating disparity between iOS and Android builds, signaling inconsistent cross-platform performance. While core features remain unchanged, the analysis of the app's market position has pivoted to focus on the impact of this performance gap on user trust.
Bottom line
Neighborly's value lies in its multi-brand aggregation, but technical instability in the onboarding and tracking flows currently limits its utility. Fixing these core functional gaps would unlock the retention potential of the existing franchise network.
Unlock 1 critical friction, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Is Neighborly free to use?
Does Neighborly provide pricing estimates before booking?
What brands are available through Neighborly?
Sources
- [1] App Store listing, source
Report last updated