NYU Langone Health user reviews, decoded
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows an excited sentiment. Users appreciate patients value the ability to schedule appointments and view test results without waiting on hold and direct messaging with care teams provides a convenient way to get questions answered quickly, but report frequent login failures and password reset loops prevent patients from accessing critical medical information.
Rating: 4.5
Reviews: 99
Confidence: high
Despite release notes claiming performance improvements in the latest update, users continue to report persistent login failures and server errors, indicating that the core stability issues remain unresolved.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Patients value the ability to schedule appointments and view test results without waiting on hold
- Direct messaging with care teams provides a convenient way to get questions answered quickly
- Integration with medical records allows patients to feel connected to their health history and providers
Common complaints
- Frequent login failures and password reset loops prevent patients from accessing critical medical information
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.