High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate basic ride-hailing functionality provides occasional utility for users who experience no technical or driver friction, but report unprofessional driver behavior including ride cancellations and demands for extra cash payments outside the app.
Rating: 4.8
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.5M)Current version
4.6/ 5
-0.2 vs overall
★★★★★★
(68.5K)Main signal post-update: unprofessional driver behavior including ride cancellations and demands for extra cash payments outside the app.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Basic ride-hailing functionality provides occasional utility for users who experience no technical or driver friction
- “Users occasionally report the service functions as expected for travel”
Complaint
Common complaints
- Unprofessional driver behavior including ride cancellations and demands for extra cash payments outside the app
- “Drivers frequently cancel rides after learning the destination or demanding offline payments”
Request
Most requested
- Direct access to human customer support representatives to resolve payment disputes and driver misconduct
- “Users request a way to speak with a person rather than relying on automated bots”