Low confidence · Latest 62 of 68 total reviews analyzed · Based on 68 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate occasional positive experiences reported by users who successfully navigate the complex authentication and setup flows, but report unreliable biometric and multi-factor authentication flows frequently lock users out of their business accounts and feature parity gaps between the mobile application and the desktop web portal frustrate business users.
Rating: 1.9
Reviews: 68
Confidence: low
The latest update aimed to simplify biometric setup and OTP entry, but post-update reviews indicate persistent installation issues and continued failure of two-factor authentication.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
What users love
- Occasional positive experiences reported by users who successfully navigate the complex authentication and setup flows
- “Some users describe the application as friendly or good overall”
- “Isolated reports of successful biometric usage after initial setup”
Common complaints
- Unreliable biometric and multi-factor authentication flows frequently lock users out of their business accounts
- “Users report repeated failures during fingerprint or facial recognition attempts”
- “Text message verification codes often fail to send or are not recognized by the system”
- Feature parity gaps between the mobile application and the desktop web portal frustrate business users
- “Inability to perform mobile deposits or create specific transfers within the app”
- “Users forced to use desktop browsers for tasks that should be available on mobile”
- Technical instability and poor interface design hinder basic navigation and daily banking tasks
- “Reports of the app failing to launch or requiring frequent reinstallation”
- “UI elements failing to render correctly on modern high-resolution mobile screens”
Most requested
- Implementation of standard device-native biometric authentication to replace the current proprietary and buggy verification system
- “Users request the use of standard phone-level face and fingerprint recognition”
- “Requests for a more reliable token-based system similar to other financial institutions”