Patient Portal is a free clinical questionnaire tool for patients of providers using the PCMIS case management system on iOS.
The App DNA
What makes this app unique?
The application serves to automate the transfer of patient-reported outcome measures into the provider's central database, removing manual data entry friction.
For Patients receiving psychological therapy through healthcare providers that utilize the PCMIS case management system.
What does it look like?
Key features
Allows patients to input clinical data directly into the system prior to appointments.
Connects patient-submitted data directly into the PCMIS case management system for clinical review.
How much does it cost?
The app functions as a free utility to support the B2B subscription model of the parent PCMIS case management platform.
Velocity
Dormant developmentopaqueShow more...
Patient Portal has seen no development activity for 4,332 days. The project is effectively abandoned, as no feature updates, bug fixes, or maintenance patches have been deployed in over a decade. There is no evidence of ongoing support or operational momentum.
Who built it?
User Sentiment
What do users think recently?
Recent user voice shows an upset sentiment.
How are ratings & reviews evolving?
What users say, by theme
- The application fails to launch or stay open following the latest update on mobile devices
2 of 2 recent reviews analyzed · limited sample
Read the full review analysisUnlock 1 more frustration theme, each backed by review evidence.
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Competitive landscape for Patient Portal
How's the Health & Fitness market?
Patient Portal maintains a niche position as a B2B-linked utility with a 1.9-star rating across 19 total ratings. The lack of updates since 2014 indicates the product is in maintenance-only mode, failing to meet current mobile stability standards.
The rivals identified
The Analyst's Read
Key takeaways for Patient Portal
Where is it heading?
The market for clinical patient portals is shifting toward web-based solutions that do not require the high maintenance overhead of native mobile apps. Patient Portal is currently a liability, and its failure to function creates a negative experience for patients who are already in psychological therapy.
- The application has been silent for over 11 years, with the last release occurring in 2014, indicating a complete lack of maintenance.
- Persistent crashes on launch prevent patients from accessing questionnaires, which breaks the digital pathway for the PCMIS case management system.
The SWOT
- Digital pathway integration connects patient data directly to the PCMIS case management system
- Rebuilding the application would restore the intended digital pathway for clinical data collection
Next best moves
Sunset the application because it has been non-functional since the latest update → reduce brand damage to the PCMIS parent platform
The counter-intuitive read
The app's failure is not a technical bug but a strategic abandonment…
Read the full takeSince the last report: The product remains non-functional and abandoned, with no updates since 2014. The analysis has shifted to emphasize the reputational damage the app causes to the parent PCMIS case management suite.
Bottom line
Patient Portal is a non-functional asset that actively harms the reputation of the PCMIS case management system. Sunset the application to prevent further negative sentiment from patients who expect a working digital portal.
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