High confidence · Latest 83 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate reliable city service response times for reported issues like illegal dumping and debris removal, but report persistent application launch failures characterized by infinite loading screens on both android and ios platforms and broken photo attachment functionality prevents users from submitting visual evidence for service requests.
Rating: 2.4
Reviews: 99
Confidence: high
How did the latest release land?
Overall
2.4/ 5
★★★★★★
(460)Current version
2.2/ 5
-0.2 vs overall
★★★★★
(117)Main signal post-update: persistent application launch failures characterized by infinite loading screens on both Android and iOS platforms.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable city service response times for reported issues like illegal dumping and debris removal
- “Users report successful resolution of illegal dumping tickets within a week”
- “Community members express gratitude for timely removal of hazardous items”
Complaint
Common complaints
- Persistent application launch failures characterized by infinite loading screens on both Android and iOS platforms
- “Users consistently report the app hangs on a blue screen with a spinning icon”
- “Multiple attempts to reinstall or clear cache fail to resolve the startup crash”
- Broken photo attachment functionality prevents users from submitting visual evidence for service requests
- “Submission flows fail with error messages when attempting to attach images”
- “The interface freezes or hides controls when users try to upload photos from their device”
Request
Most requested
- Integration of automated trash and recycling delay notifications directly on the application home screen
- “Users request visibility into collection delays without needing to call the automated phone line”