High confidence · 100 reviews analyzed · Based on 100 reviews. Signal may be noisy.

Mixed

Recent user voice shows a mixed sentiment. Users appreciate clear and reliable voice call quality keeps users connected with family members globally, but report account activation failures prevent new or returning users from accessing their profiles.

Rating: 4.1

Reviews: 100

Confidence: high

How did the latest release land?

Overall
4.2/ 5
(17.6M)
Current version
4.6/ 5
+0.4 vs overall
(831.2K)
Main signal post-update: clear and reliable voice call quality keeps users connected with family members globally.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Clear and reliable voice call quality keeps users connected with family members globally
    • Users frequently mention high audio clarity during international calls
    • Reliability of the connection is cited as a primary reason for long-term usage
Complaint

Common complaints

  • Account activation failures prevent new or returning users from accessing their profiles
    • Users report that the system incorrectly rejects valid activation codes
    • Multiple complaints regarding the inability to log in after reinstalling the app
Request

Most requested

  • Improved security features to block and report spam from unknown numbers
    • Users request better tools to manage unwanted calls from scammers
    • Requests for more robust reporting mechanisms for spam messages

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Rakuten Viber Messenger, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0