High confidence · Latest 94 of 101 total reviews analyzed · Based on 101 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate maintenance staff performance is highly valued by residents when requests are successfully completed, but report authentication and login loops prevent users from accessing their accounts or paying rent and ui regressions block interaction with critical buttons during service request comment threads.
Rating: 2.3
Reviews: 101
Confidence: high
How did the latest release land?
Overall
2.4/ 5
★★★★★★
(1K)Current version
2.0/ 5
-0.4 vs overall
★★★★★
(358)Main signal post-update: authentication and login loops prevent users from accessing their accounts or paying rent.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Maintenance staff performance is highly valued by residents when requests are successfully completed
- “Users highlight specific maintenance staff members for their diligence and quality of work”
- “Positive feedback exists for the maintenance request submission process when it functions correctly”
Complaint
Common complaints
- Authentication and login loops prevent users from accessing their accounts or paying rent
- “Users report being unable to sign in or verify their identity via email and text codes”
- “Frequent errors occur during the account setup and login process across both platforms”
- UI regressions block interaction with critical buttons during service request comment threads
- “The submit button is hidden by the keyboard or tab bar during comment entry”
- “Screen zooming issues prevent users from clicking necessary action buttons in the interface”
- Inability to upload existing photos forces users to rely on real-time camera capture
- “Users express frustration at being unable to attach photos from their device gallery”
- “The requirement to take photos in the moment is cited as a significant usability barrier”
Request
Most requested
- Ability to upload existing photos from device gallery for maintenance requests
- “Users request the functionality to select images from their phone storage”
- “The current camera-only restriction is viewed as a major limitation for reporting issues”